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Aarambha Case Management

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Aarambha Case Management

by aarambhathemes

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Description

Aarambha Case Management allows website visitors to submit inquiries through a front-end form, including file attachments, and receive automated email notifications as their case status changes. Administrators manage cases, update statuses, and customize email templates from the WordPress dashboard.

Customer Features

  • Submit inquiries through a front-end form
  • Attach files to a submitted case
  • Receive automated email updates when the case status changes

Administrator Features

  • View and manage all submitted cases from the WordPress dashboard
  • Update case status (e.g. Pending, In Progress, Resolved)
  • Manage and download customer-submitted attachments
  • Customize the email templates sent to customers

Displaying the Case Submission Form

Add the following shortcode to any page or post where you want the submission form to appear:

[aarambha_case_management_form]

[REPLACE with your actual shortcode/block name — see note below]

  1. Install the plugin either via the WordPress.org plugin directory or by uploading the plugin files to the /wp-content/plugins/ directory.
  2. Activate the plugin through the ‘Plugins’ menu in WordPress.
  3. Go to Aarambha Case Management Settings in your WordPress dashboard to configure the notification email address and email templates.
  4. Add the [aarambha_case_management_form] shortcode to any page to display the case submission form to visitors.

Automatic installation

Log in to your WordPress dashboard, go to Plugins Add New, and search for “Aarambha Case Management.” Once found, click Install Now, then Activate.

Manual installation

Download the plugin and upload it to your server via FTP. See the WordPress Codex guide to managing plugins for detailed steps.

Updating

The plugin supports WordPress’s built-in automatic updates. As with any update, we recommend backing up your site beforehand.

  1. front-end submission form.

    front-end submission form.

  2. administrators manage cases.

    administrators manage cases.

  3. email templates builder.

    email templates builder.

How do I add the case submission form to my site?

Add the [aarambha_case_management_form] shortcode to any page or post. The form will appear where the shortcode is placed.

How do I customize the email templates?

Go to Aarambha Case Management Settings Email Templates in your WordPress dashboard. From there you can edit the subject and body of each automated email.

Where are file attachments stored?

[Explain: e.g. “Attachments are stored in the WordPress uploads directory and are only accessible to logged-in administrators.”]

What is the plugin license?

This plugin is released under the GPLv3 license.

Does this plugin work with any theme?

Yes, the plugin’s front-end form and admin screens are designed to work independently of your active theme.

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