AI Hotel Chatbot by Lobbychat

by lobbychat

Description

Your AI Hotel Concierge, Ready for Your Guests

Lobbychat helps hotels answer guest questions instantly, 24/7, in over 120 languages.

From room information and amenities to breakfast, parking, location and hotel policies, guests can find helpful answers directly on your website.

And the best part? We take care of the setup.

Simply install the plugin and submit your hotel’s website. We’ll prepare your personalised AI concierge using your hotel’s information, so you don’t have to spend hours configuring a chatbot yourself.

Early Hotel Offer: 6 Months Free

Experience Lobbychat with full access to all standard features for six months.

6 months of complimentary access
No credit card required
No commitment or automatic charges
Full access to standard Lobbychat features
Personalised chatbot setup included

After six months: US$29.99/month, only if you choose to continue.

We’ll contact you before your free period ends so you can decide whether you’d like to continue. Nothing is charged automatically.

Key Features

24/7 Guest Assistance

Help guests find answers to common questions at any time, even when your team is busy or unavailable.

Supports Over 120 Languages

Welcome international guests and help them communicate in their preferred language.

Personalised for Your Hotel

Your chatbot is prepared using your hotel’s website information, including rooms, facilities, services and policies.

Guest Enquiries & Email Notifications

Receive guest enquiries and stay informed through email notifications.

Chat Insights & Conversation History

Review guest conversations and understand what visitors are asking about.

Customisable Appearance & Responses

Adjust your chatbot’s appearance, knowledge and instructions to suit your hotel’s brand and guest experience.

Website & Messaging Integrations

Use Lobbychat on your hotel website, with supported integrations for Facebook Messenger and Instagram Messages.

How It Works

Getting started is simple:

1. Install the Plugin

Install and activate AI Hotel Chatbot by Lobbychat from the WordPress Plugin Directory.

2. Submit Your Hotel Details

Open Lobbychat in your WordPress dashboard and enter your hotel website, name and email address.

3. We Prepare Your AI Concierge

We’ll use your hotel’s website content to prepare your personalised chatbot, usually within one business day.

You’ll receive an email when your account is ready.

4. Review & Activate

When you’re ready, copy your Lobbychat ID from the Embed Code section, enter it into the WordPress plugin and activate your chatbot.

No coding required.

Already have a Lobbychat account? Simply enter your existing Lobbychat ID to connect your chatbot.

Requirements

WordPress 6.0 or higher
An active Lobbychat account is required to run the chatbot, but not to submit a setup request from the plugin.

External services

This plugin connects to the Lobbychat service (https://app.lobbychat.ai) in three ways:

1. Chatbot widget script
When the chatbot is enabled, the plugin loads a JavaScript file from https://app.lobbychat.ai/embed/{your-chatbot-id}.js on every public page of your website. This script renders the AI chatbot widget for your guests. No personal visitor data is sent to Lobbychat beyond what the guest types into the chat window.

2. Enable / disable sync
When you toggle the chatbot on or off from the WordPress admin, the plugin sends a request to https://app.lobbychat.ai/api/public/chatbots/{your-chatbot-id}/set-active to keep your widget status in sync with the Lobbychat dashboard. Only the chatbot ID and the enabled/disabled state are transmitted.

This plugin requires an active Lobbychat account. By using this plugin you agree to the Lobbychat Terms of Service and Privacy Policy:

3. Setup-request API and emails
Only when a WordPress administrator submits the Get Started form, the plugin sends the entered name, hotel website, email address, current WordPress site URL, plugin version, and a random request identifier over HTTPS to https://app.lobbychat.ai/api/public/plugin/setup-requests. Lobbychat stores the enquiry securely for its internal administrators and sends the team notification and customer confirmation through its own mail service. The hotel does not need to configure WordPress mail or SMTP. Submitted details and the server receipt are also stored in WordPress options to show confirmation on return and prevent duplicate requests. A retry after a network failure reuses its request identifier. No credentials are embedded in the plugin, and no accounts, users or chatbots are created by submitting this form. Existing locally saved requests are not automatically uploaded when upgrading. No visitor tracking is added.

Installation

Upload the ai-hotel-chatbot-by-lobbychat folder to the /wp-content/plugins/ directory, or install the plugin directly from the WordPress plugin directory.
Activate the plugin through the Plugins menu in WordPress.
Go to Lobbychat in your WordPress admin sidebar.
If you do not have an account yet, use Get Started to submit your hotel website, name and email. This stores a setup request; it does not create an account.
If you already have an account, enter your Lobbychat ID (found in your Lobbychat dashboard under Embed Code) and toggle the chatbot on.

Screenshots

Plugin settings page — enter your Lobbychat ID and enable the chatbot with one click.
The Lobbychat chatbot widget displayed on a hotel website.
Guest view — the chatbot answers questions instantly based on your hotel's content.
Mobile-friendly experience across all devices.

Faq

What is Lobbychat?

Lobbychat is an AI-powered hotel concierge that helps guests find answers to common questions about your hotel, facilities, services and policies, 24 hours a day.

How much does Lobbychat cost?

Our Early Hotel Offer includes six months of complimentary access to all standard Lobbychat features.

After six months, Lobbychat costs US$29.99/month if you choose to continue.

No credit card is required to get started.

What happens after my six-month free trial?

We’ll contact you before your free period ends so you can decide whether you’d like to continue.

There are no automatic charges or subscriptions, and you’re under no obligation to continue.

Are any features restricted during the free trial?

No. Your six-month trial includes full access to all standard Lobbychat features, so you can experience the service as you would on the paid plan.

Does Lobbychat support multiple languages?

Yes. Lobbychat supports over 120 languages, helping hotels communicate with international guests.

Do I need to set up or train the chatbot myself?

No. We’ll prepare your personalised chatbot using your hotel’s website content.

You can review, update and refine its knowledge and instructions through your Lobbychat dashboard whenever needed.

How long does setup take?

We usually prepare your personalised chatbot within one business day after receiving your request.

You’ll receive an email when your account is ready.

Do I need a Lobbychat account?

You don’t need an existing account to submit a setup request.

Once your chatbot is prepared, you’ll receive instructions to access your Lobbychat dashboard.

If you already have an account, you can connect it directly using your Lobbychat ID.

Can I customise the chatbot?

Yes. You can customise its appearance, update hotel information, adjust AI instructions and review conversations through your Lobbychat dashboard.

Can I disable the chatbot?

Yes. You can enable or disable your chatbot directly from the WordPress plugin settings.

Does Lobbychat work on mobile devices?

Yes. The chatbot is designed to work across desktop and mobile devices.

Does the plugin work with any WordPress theme?

Lobbychat is designed to work with standard WordPress themes. Compatibility may vary depending on a site’s configuration and other plugins.

Can I use Lobbychat with Facebook Messenger and Instagram?

Lobbychat supports Facebook Messenger and Instagram Messages integrations. Availability and setup requirements may depend on the connected accounts and Meta’s platform requirements.

Where can I get help?

Visit Lobbychat.ai or contact the Lobbychat team for assistance.

Reviews

Changelog

2.1.1

Display the informational Early Hotel Offer above the Get Started submission button.
Clarify the six-month free period and optional US$29.99/month continuation, with no automatic charges.
Existing submissions, notifications, connected settings and chatbot embedding are unchanged.

2.1.0

Setup requests are saved in Lobbychat’s admin inbox before notifications are sent.
Send requests directly over HTTPS; no dependency on the hotel’s WordPress email setup.
Preserve submission receipts and prevent duplicates across network retries.
Existing connected chatbots and account settings are unchanged. Submissions never create accounts.

2.0.0

Major onboarding release: request a personally prepared Lobbychat account from the Get Started screen.
Includes validated setup-request emails, persistent confirmation, and duplicate-submission protection.
Includes the supplied responsive onboarding image and white Lobbychat admin menu logo.
Preserves connected settings, existing setup requests, and frontend chatbot behavior.

1.0.2

Use the white Lobbychat logo mark for the WordPress admin menu icon.
Version the menu icon URL to prevent the previous icon being cached.

1.0.1

Added a Get Started screen for installations without a Lobbychat ID.
Added validated setup-request emails, persistent confirmation, and duplicate-submission protection.
Added the supplied onboarding image with responsive, uncropped square display.
Preserved the existing connected settings and frontend widget behavior.

1.0.0

Initial release.