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ClaimDesk – Return & Exchange Claim Manager

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ClaimDesk – Return & Exchange Claim Manager

by Prozoned

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Description

ClaimDesk is a WooCommerce claim management plugin that allows customers to submit return or exchange requests easily while giving store owners a structured dashboard to manage claims efficiently.

The plugin provides a user-friendly guided workflow for customers to submit claims and a centralized admin interface inside WooCommerce to manage and track requests.

Compatibility

  • WordPress: 5.0 or higher
  • PHP: 7.4 or higher
  • WooCommerce: 3.0 or higher
  • Fully compatible with WooCommerce HPOS (8.x / 9.x)

Key Features

✔ Multi-step claim submission workflow
✔ Customers can select products and quantity for claim
✔ Supports Return and Exchange claim types
✔ Customers can select problem/reason for claim
✔ Customers can describe issue details
✔ Image upload support for damage proof
✔ Refund method selection option
✔ Claim review screen before final submission
✔ Dedicated claim management dashboard inside WooCommerce
✔ Fully configurable admin settings
✔ Built specifically for WooCommerce stores

Claim Submission Flow

Step 1 – Select Product
Customers select purchased product and quantity to return or exchange.

Step 2 – Claim Details
Customers can:
– Select claim type (Return or Exchange)
– Select problem or reason
– Describe the issue
– Upload supporting images
– Choose refund method

Step 3 – Review & Submit
Customers review their claim before final submission.

Admin Features

Store administrators can:

  • View all submitted claims
  • Manage claim status
  • Review customer uploaded evidence
  • Configure plugin settings
  • Manage claim workflow from WooCommerce dashboard

Future Roadmap

Future versions may include AI-powered assistance that helps customers select claim reasons dynamically based on product type and claim patterns.

  1. Upload the plugin folder to the /wp-content/plugins/ directory.
  2. Activate the plugin through the ‘Plugins’ menu in WordPress.
  3. Ensure WooCommerce is installed and activated.
  4. Configure plugin settings from WooCommerce ClaimDesk.
  1. Customer claim step 1 – Select product

    Customer claim step 1 – Select product

  2. Customer claim step 2 – Claim details form

    Customer claim step 2 – Claim details form

  3. Customer claim step 3 – Review and submit claim

    Customer claim step 3 – Review and submit claim

  4. Admin claim management dashboard

    Admin claim management dashboard

  5. Plugin configuration settings

    Plugin configuration settings

Does this plugin require WooCommerce?

Yes. ClaimDesk works only with WooCommerce.

Can customers upload images as proof?

Yes, customers can upload images while submitting claims.

Does the plugin support both return and exchange requests?

Yes, the plugin supports both claim types.

Is the plugin compatible with WooCommerce HPOS?

Yes, ClaimDesk is fully compatible with WooCommerce HPOS (High-Performance Order Storage).

Is there a premium version available?

Currently, ClaimDesk is fully free. A Pro version may be released in future with additional features.

1.0.0

Initial release of ClaimDesk plugin.

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