Additional Custom Emails & Recipients for WooCommerce

“Great plugin! Great Support!: The best plugin for sending custom emails. Great integration in WooCommerce.
The best Support Team.” – ⭐⭐⭐⭐⭐ wicresetpl

Communication is key in business, and your customers would appreciate knowing the status of their orders from the moment of checking out till the moment it’s shipped in front of their doors, that’s why you need our ‘Additional Custom Emails & Recipients for WooCommerce’ plugin.

WooCommerce by default allows you to send emails based on several triggers (that are located under WooCommerce Settings >> Emails) like “New order”, “Failed order” and so on.

Our plugin allows you to add more emails than the defaults one by WooCommerce.

Our plugin’s numerous configuration options allow for full control over what you can do with it. You can notify your customers when order status changed to “Completed”, or only when it changed from “Pending payment” to “Completed”.

You can also add custom emails based on custom order statuses you have in your store, and these are automatically added to the plugin’s triggers list. And with multilingual support you can expand your reach for the whole world not just English-speaking countries.

Our customers really love this plugin, read the full description to learn about all of its features and understand why they’re loving it.

Useful Links

• Plugin Main Page
• Plugin Support Forum
• Documentation & How to

🚀 Main Features: FREE Version

Additional Custom Emails & Recipients for WooCommerce plugin allows for full control over your communication with your customers and expands your reach to connect with your audience beyond just your store, the free version alone would allow you to do a lot, for the free version you can send one custom email based on these triggers:

🚀 Send email on Order status update

Notify your customers of the status of their orders, once their order is “shipped” or “completed” give them a note through the email of the state of their order.

🚀 Send email based on custom triggers

Set any custom trigger you want to notify your customers when it happens and our plugin will allow you to send custom emails to your customers based on these custom triggers.

🚀 Delay Emails

In case you want to delay your emails for any reason you can use our plugin for that purpose, for example you can use to send custom email one week after order was completed.

🚀 Require/exclude order product(s)

You can send emails only if some products or categories were selected, so you have further control over when to send your custom emails.

🚀 Set minimum/maximum order amount

Say you want to offer free shipping for customers with order amount above certain limit, you can use this feature to notify your customers of their eligibility for free shipping using this feature. Generally if you want your customers with order amounts above or below certain limits to be notified you can use this feature to notify them.

🚀 Require/exclude order payment gateways or shipping methods

If you want to require specific payment getaways or specific shipping methods you can use this criteria to send emails only to customers who align with this criteria.

🚀 Require/exclude order user roles or users

Specify which emails to send to which user roles or whether you want to specify specific user to send the emails to.

🚀 Set subject, heading and content

Set the subject, the heading, and the content of your custom email so you send the right message to the right people, you can use placeholders and short codes here for more personalization and customization of your email.

🚀 Attach files to the custom emails

If you want to send any kind of files through your custom emails our plugin allows you to attach files to your emails which gives you more control over your custom email.

🚀 Set email type

Send your emails in TXT, HTML, or Multipart format or Wrap your emails in WooCommerce email template if you like.

🚀 Send emails manually or in bulk

From the order actions box you can specify whether to send your custom email manually or in bulk.

🚀 Set email recipient(s)

Specify the recipients of the custom email you are setting and who should receive this email.

🚀 Set email’s admin title

Set the admin title of the email that will show up as the sender in the recipient’s inbox.

🚀 WPML, Polylang and TranslatePress compatible

Our plugin has multilingual support and is compatible with WPML, Polylang and TranslatePress.

🚀 “High-Performance Order Storage (HPOS)” compatible.

This means your website can be as fast as it needs to be because HPOS allows for maximum efficiency when it comes to handling orders data at WooCommerce, so your store will can be customizable and efficient.

USE CASES:

🚀 Send Email Based on Order status when it gets updated

Once the status of the order is changed from “shipping” to “completed” or from any other state to the other this trigger allows you to send custom to notify your customers with this status update.

🚀 Send Email Based on Subscriptions

Notify your customers of the state of their subscription whether they’re subscribed or subscription status updated from one state to the other, you can also notify them about the renewal state of their subscription.

“nice plugin: Very easy to use! Does what is says…I did not find any problems so far.
Thanks.” – ⭐⭐⭐⭐⭐ vladimiryo

“Woocommerce Subscription cancellation notification: This great simple to use plugin allowed me to add a free Subscription cancellation notification” – ⭐⭐⭐⭐⭐ 2u2a

🏆 Pro Version

With our pro version you will have unlimited access to all of our custom emails and custom triggers so you can send your customers as many amount of emails as you want with any type of trigger you can imagine.

💯 Why WPFactory?

• Experience You Can Trust: Over a decade in the business
• Wide Plugin Selection: Offering 65+ unique and powerful plugins
• Highly-Rated Support: Backed by hundreds of 5-star reviews
• Expert Team: Dedicated developers and technical support at your service

What’s Next? Check More Plugins by WPFactory

If you’re enjoying our plugin, we’d love for you to explore our other offerings. WPFactory has a diverse range of plugins tailored to enhance your experience.

Dive in and discover more tools to empower your WooCommerce Store!

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“This plugin is exactly what I needed, and Tom (and the wider team) at WPFactory go above and beyond to help if you need support. I have no hesitation in recommending this plugin to anyone looking to send well designed custom emails from WooCommerce.” – ⭐⭐⭐⭐⭐ Shannon Novak

“Najlepsza wtyczka do wysyłania niestandardowych wiadomości email.” – ⭐⭐⭐⭐⭐ Mariusz

“This plugin is fantastic – it offers a wide range of customization options, and the support is simply outstanding. The team responded quickly to my feature request and went above and beyond to assist me with any other issues. I highly recommend this plugin and the fantastic support that comes with it.” – ⭐⭐⭐⭐⭐ Alex Nimanaj

“Top functionality and control options. Great support!: This plugin helped a lot in designing an individual solution for a customer requirement due to its numerous configuration options.” – ⭐⭐⭐⭐⭐ suessbot

1. Upload the entire plugin folder to the /wp-content/plugins/ directory.
2. Activate the plugin through the “Plugins” menu in WordPress.
3. Start by visiting plugin settings at “WPFactory > Custom Emails”.

3.6.6 – 23/11/2025

• Dev – Admin Options – Admin actions – Orders > Bulk actions – WooCommerce Subscriptions compatibility.

3.6.5 – 20/11/2025

• Dev – Shortcodes – [translate] – Get WPML and Polylang order language.

3.6.4 – 14/11/2025

• Dev – Shortcodes – [translate] – Apply shortcodes in the content.
• WC tested up to: 10.3.

3.6.3 – 15/10/2025

• Fix – Possible “call to a member function get_continents()” PHP error fixed (in the Alg_WC_Custom_Email_Settings class).
• Dev – WPFactory Recommendations – Library updated (to v1.0.6).

3.6.2 – 22/09/2025

• WC tested up to: 10.2.

3.6.1 – 23/06/2025

• Dev – WPFactory Admin Menu – Library updated.

3.6.0 – 19/06/2025

• Dev – Block-based checkout compatibility – “New order” trigger added.
• Dev – Shortcodes – [translate] – TranslatePress (https://wordpress.org/plugins/translatepress-multilingual/) compatibility added.
• Dev – Shortcodes – before and after attributes escaped.
• Dev – Admin settings descriptions updated.
• Dev – Code refactoring.

3.5.3 – 18/06/2025

• Dev – WPFactory Admin Menu – Plugin icon added.
• Dev – WPFactory Admin Menu – Library updated.
• WC tested up to: 9.9.

3.5.2 – 14/05/2025

• Fix – Vulnerability in the [translate] shortcode output.
• Dev – Recommendations – Move to the init action.
• Dev – Key Manager – Move to the init action.
• Dev – Key Manager – Library updated.
• Tested up to: 6.8.

3.5.1 – 22/04/2025

• Fix – Translation loading for domain was triggered too early.
• WC tested up to: 9.8.

3.5.0 – 15/01/2025

• Dev – Security – Output escaped.
• Dev – Security – Input sanitized.
• Dev – Security – Nonces added.
• Dev – Recommendations – Library updated.
• Dev – Key Manager – Library updated.
• Dev – Composer – autoloader-suffix param added.
• Dev – Code refactoring.
• Dev – Coding standards improved.
• Tested up to: 6.7.
• WC tested up to: 9.5.
• Plugin name updated.

3.4.0 – 24/10/2024

• Dev – Plugin settings moved to the “WPFactory” menu.
• Dev – “Recommendations” added.
• Dev – Key Manager – Library updated.
• Dev – Code refactoring.

3.3.1 – 11/10/2024

• Dev – Admin settings descriptions updated.

3.3.0 – 10/10/2024

• Dev – General – “Replace line breaks” option added (defaults to yes).
• Dev – Key Manager – Library updated.

3.2.0 – 28/09/2024

• Fix – Pro – Admin Options – Admin actions – Orders > Bulk actions – HPOS compatibility (wc-orders page).
• Dev – “Key Manager” added.

3.1.2 – 27/09/2024

• Fix – Resolved Ctrl+Z shortcut issue in the rich text editor.
• Dev – Added search field to the shortcode selector.
• Dev – PHP 8.2 compatibility – “Creation of dynamic property is deprecated” notice fixed.

3.1.1 – 19/09/2024

• Fix – Email content – Rich text editor – Resolved vertical scroll issue in the “Text” mode.

3.1.0 – 18/09/2024

• Dev – Email content – Integrated a rich text editor.
• Dev – Subject / Email heading / Email content – Added a shortcode selector.
• WC tested up to: 9.3.

3.0.5 – 04/09/2024

• Dev – Trash buttons added.
• WC tested up to: 9.2.

3.0.4 – 18/08/2024

• Dev – Shortcodes – [order_user_meta] shortcode added.
• Dev – Shortcodes – [order_details] – add_product_desc attribute added (defaults to no).
• Dev – Shortcodes – [order_details] – add_product_short_desc attribute added (defaults to no).
• Tested up to: 6.6.

3.0.3 – 30/07/2024

• WC tested up to: 9.1

3.0.2 – 28/07/2024

• WC tested up to: 9.0.

3.0.1 – 05/06/2024

• Dev – Shortcodes – [order_details] – add_product_images attribute added (defaults to no).
• Dev – Shortcodes – [order_item_product_images] shortcode added.
• WC tested up to: 8.9.

3.0.0 – 15/05/2024

• Dev – Code refactoring.
• WooCommerce added to the “Requires Plugins” (plugin header).

2.9.9 – 06/05/2024

• Dev – “Email Sender Options” subsection added (“From”/”Reply-to” name/address).

2.9.8 – 03/05/2024

• Dev – Order Options – Require/Exclude products/users – Admin options are loaded only in the backend now.

2.9.7 – 02/05/2024

• Dev – Shortcodes – [order_details] – add_product_links attribute added (defaults to no).

2.9.6 – 29/04/2024

• Dev – Shortcodes – [order_customer_order_notes] shortcode added.
• WC tested up to: 8.8.

2.9.5 – 08/04/2024

• Dev – Shortcodes – [order_total_items_qty] shortcode added.
• Tested up to: 6.5.

2.9.4 – 01/04/2024

• Dev – Shortcodes – [order_view_url] shortcode added.
• Dev – Shortcodes – [order_edit_url] shortcode added.
• Dev – Shortcodes – [order_received_url] shortcode added.
• Dev – Shortcodes – [order_cancel_url] shortcode added.
• Dev – Shortcodes – [order_shipping_address_map_url] shortcode added.
• Dev – Shortcodes – [order_id] shortcode added.
• WC tested up to: 8.7.

2.9.3 – 13/03/2024

• Dev – Triggers – Extra – “Customer address changed” and “Customer address saved” triggers added.
• Dev – Scheduled – Admin – Object ID validation added.

2.9.2 – 01/03/2024

• Readme.txt – Changelog – Truncated (full changelog moved to the changelog.txt file).
• Readme.txt – Tags – woo commerce tag removed.

2.9.1 – 29/02/2024

• Dev – Developers – alg_wc_custom_emails_delay_start_time filter added.
• Dev – Developers – alg_wc_custom_emails_email_sent action added.
• Dev – Developers – alg_wc_custom_emails_exclude_recipients filter added.
• Dev – Code refactoring.

2.9.0 – 21/02/2024

• Dev – Order Options – Require/Exclude order status – “WooCommerce Subscriptions” statuses added.
• Dev – Shortcodes – [order_checkout_payment_url] shortcode added.
• Dev – Send email – Now trying to get object ID with the get_id() method (e.g., for “WooCommerce Subscriptions” status update hooks).
• Typos fixed in the plugin description section in readme.txt.
• WC tested up to: 8.6.

2.8.1 – 15/02/2024

• Dev – Shortcodes – [order_billing_email] shortcode added.
• Dev – Shortcodes – [order_billing_phone] shortcode added.

2.8.0 – 29/01/2024

• Dev – Order Options – “Require order status” option added.
• Dev – Order Options – “Exclude order status” option added.
• Dev – Debug – “Current filter” added to the “Triggered” log message.

2.7.3 – 11/01/2024

• Dev – Advanced Options – “Stop emails” option added.

2.7.2 – 09/01/2024

• Dev – Shortcodes – [order_billing_first_name] shortcode added.
• Dev – Shortcodes – [order_billing_last_name] shortcode added.
• Dev – Shortcodes – [order_customer_note] shortcode added.
• Dev – Shortcodes – Developers – alg_wc_custom_emails_shortcode_prefix filter added.
• Dev – Shortcodes – Code refactoring.
• WC tested up to: 8.5.

2.7.1 – 21/12/2023

• Dev – Email Data – “Email style” option added.
• Dev – Code refactoring.

2.7.0 – 19/12/2023

• Dev – General – “Scheduler” option added (defaults to “WP Cron”).

2.6.3 – 18/12/2023

• Readme.txt file error fixed.

2.6.2 – 18/12/2023

• Readme.txt file updated.

2.6.1 – 14/12/2023

• Dev – Shortcodes – [if] – case_insensitive attribute added.
• Dev – Shortcodes – [if] – operator – find and not_find operators added.
• WC tested up to: 8.4.

2.6.0 – 30/11/2023

• Dev – Triggers – Extra – “Product published” and “Product updated” triggers added.
• Dev – Shortcodes – [product_func] shortcode added.
• Dev – Code refactoring.

2.5.0 – 22/11/2023

• Dev – Order Options – “Require users” option added.
• Dev – Order Options – “Exclude users” option added.
• Dev – Order Options – “Require user roles” option added.
• Dev – Order Options – “Exclude user roles” option added.
• Dev – Code refactoring.

2.4.0 – 17/11/2023

• Dev – General – Advanced Options – “Use actions for WC email template” option removed (now always using actions).
• Dev – Email Data – “WC email template” option renamed to “Header & footer”. Now the option is applied to “Plain text” emails as well.
• Dev – Using overridable email templates now.
• Dev – Code refactoring.
• Dev – Developers – alg_wc_custom_emails_get_wc_email_template_part filter removed.
• Tested up to: 6.4.
• WC tested up to: 8.3.

2.3.0 – 03/11/2023

• Fix – Admin Options – Admin actions – Orders > Bulk actions – HPOS compatibility (wc-orders page).
• WC tested up to: 8.2.

2.2.9 – 25/09/2023

• WC tested up to: 8.1.
• Plugin icon, banner updated.

2.2.8 – 17/08/2023

• Dev – Developers – alg_wc_custom_emails_is_enabled filter – $do_force_send parameter added.

2.2.7 – 16/08/2023

• Fix – Declaring HPOS compatibility for the free plugin version, even if the Pro version is activated.
• Dev – General – “Base dir” option added (defaults to “WP root directory”). Affects the “Email attachments” options.
• Dev – Debug – Email attachments info added.

2.2.6 – 09/08/2023

• Dev – Admin settings – Delay – Description updated.
• Tested up to: 6.3.
• WC tested up to: 8.0.

2.2.5 – 04/08/2023

• Dev – Shortcodes – [user_prop] shortcode added.
• Dev – Developers – alg_wc_custom_emails_is_user_email filter – current_filter() parameter added.

2.2.4 – 03/08/2023

• Dev – Shortcodes – [order_item_meta] shortcode added.

2.2.3 – 18/07/2023

• Dev – “High-Performance Order Storage (HPOS)” compatibility.
• Dev – Developers – alg_wc_custom_emails_subject filter added.
• Dev – Developers – alg_wc_custom_emails_content filter added.
• WC tested up to: 7.9.

2.2.2 – 18/07/2023

• Dev – Developers – alg_wc_custom_emails_do_send_order_email filter added.

2.2.1 – 28/06/2023

• Dev – Shortcodes – [order_payment_method_id] shortcode added.

2.2.0 – 22/06/2023

• Dev – Order Options – “Require payment gateways” option added.
• Dev – Order Options – “Exclude payment gateways” option added.
• Dev – Order Options – “Require shipping methods” option added.
• Dev – Order Options – “Exclude shipping methods” option added.
• Dev – General – Advanced Options – “Use actions for WC email template” option added (defaults to no).
• Dev – Developers – alg_wc_custom_emails_get_wc_email_template_part filter added.

2.1.0 – 18/06/2023

• Fix – Admin settings – “Shortcodes” link fixed in the “placeholder text”.
• Dev – General – “Enable plugin” option removed.
• Dev – General – “Custom triggers” option added.
• Dev – Shortcodes – [if] – operator – in and not_in operators added.
• Dev – Shortcodes – [order_item_product_ids] shortcode added.
• Dev – Shortcodes – [order_downloads] shortcode added.
• Dev – Shortcodes – [order_user_data] shortcode added. E.g., [order_user_data key="user_nicename"].
• Dev – Shortcodes – [order_user_id] shortcode added.
• Dev – Developers – alg_wc_ce_send_email() function added.
• Dev – Developers – alg_wc_custom_emails_check_order_products filter added.
• Dev – Developers – alg_wc_custom_emails_check_order_product_terms filter added.
• Dev – Code refactoring.
• WC tested up to: 7.8.

2.0.0 – 09/05/2023

• Dev – Code refactoring – Alg_WC_Custom_Email class.
• WC tested up to: 7.6.

See changelog for all versions.