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DoKalam – Live Chat

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DoKalam – Live Chat

by dokalam

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Description

Add a live chat widget to your website with DoKalam. Connect your WordPress site to your DoKalam account and communicate with visitors through the DoKalam dashboard, without editing your theme files or manually adding the widget code.

DoKalam brings website conversations into one shared inbox, where your support team can respond to visitors and manage conversations. The chat widget and its available features are configured through your DoKalam account.

Features

  • Connect your DoKalam account and select a chat inbox.
  • Set up the widget by connecting your account or entering the public widget key manually.
  • Load the chat widget on your public website after a valid widget key has been saved.
  • Manage visitor conversations through the DoKalam dashboard.
  • Use the widget features available for your DoKalam account, including team conversation management, automatic messages, FAQs, and widget customization.

A DoKalam account and a chat inbox are required to use the widget.

External Services

This plugin connects to the DoKalam service to provide the live chat widget.

When a widget key is configured, visitors’ browsers load the widget loader from https://loader.dokalam.com/widget.js. The browser then connects to DoKalam as needed to operate the chat widget. Information that visitors submit through the chat widget, along with technical request data needed to deliver the service, may be processed by DoKalam. The information processed depends on the widget configuration and how visitors use it.

  • Service: https://dokalam.com/
  • Terms of Service: https://dokalam.com/terms
  • Privacy Policy: https://dokalam.com/privacy-policy

Support

For information about DoKalam and the live chat service, visit https://dokalam.com/.

  1. In your WordPress admin dashboard, go to Plugins > Add New Plugin.
  2. Search for “DoKalam” and install the plugin.
  3. Activate the plugin.
  4. Open the DoKalam menu in your WordPress dashboard.
  5. Select the account connection option and follow the prompts to sign in to DoKalam and choose a chat inbox.
  6. Alternatively, enter the public widget key for your chat inbox manually and save your settings.
  7. Visit your public website to confirm that the chat widget appears.

You need a DoKalam account and a chat inbox. The widget is loaded on your public website after a valid widget key has been saved.

How do I connect my DoKalam account?

Open DoKalam from your WordPress dashboard and choose the account connection option. Sign in to your DoKalam account and select the chat inbox you want to use.

Can I enter the widget key manually?

Yes. Open the DoKalam settings in your WordPress dashboard, enter the public widget key for your chat inbox, and save your settings.

Why is the chat widget not appearing?

Check that the widget key is correct and that the selected DoKalam inbox is active. Also check whether your browser, caching plugin, firewall, or security software is blocking requests to loader.dokalam.com.

Do I need a DoKalam account?

Yes. You need a DoKalam account and a chat inbox. You can connect your account through the plugin or enter the inbox’s public widget key manually.

Does this plugin send data to an external service?

Yes. The plugin loads the DoKalam widget loader from https://loader.dokalam.com/widget.js when a widget key has been configured. The chat widget communicates with DoKalam to provide the service. See the External Services section above for details and links to the service policies.

1.0.0

  • Initial release.
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