Discover, trust, install: FAIR 1.0 is here

Communicate with customers on your website with Messenger-powered chat. Chat Plugin is a chat widget maintained by the Meta Business that enables live chat on your website.

Whether they’re on their computer or their phone, website visitors will be able to message you anytime by clicking on a small Messenger chat bubble in the lower right corner of your site.

Key features:

• Website visitors can message you while browsing your site.
• Set up auto-replies and answers to common questions to serve customers when you’re not available.
• Continue the conversation with customers on Messenger even after they leave your website.
• Visitors without a Facebook Messenger account can ask you questions anonymously in Guest mode.
• Messenger’s familiar interface builds trust.
• No need to switch between apps to answer questions you get on the website.

Pre-requisites

Requires WordPress Version: 3.9 or higher
Requires PHP Version: 5.2.4 or higher
Facebook Page

In order to use the Chat Plugin, you will need to have a published Facebook Page. If you do not have a Facebook Page, you can create one for free here.

Once you have your Facebook Page ready, you will be asked to login to Facebook. You can then follow the directions below.

Installing

To install the Chat Plugin:

1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’. Select the plugin authored by ‘Meta’. You can install it by clicking ‘Install Now’.

Configure plugin for first use

After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:

1. After installing the plugin, navigate to Settings in your WordPress dashboard menu and click Facebook Chat.
2. This will open the Chat Plugin settings page. Click Setup Chat Plugin.
3. A new window will appear and you will be asked to select the Facebook Page you want to use.
4. You can now customize the welcome message, color, and language of the chat, as well as provide answers to frequently asked questions.
5. On the right side of the screen, you can preview what desktop and mobile visitors will see. Once you’re pleased, click Publish.

That’s it! You’re all set. Customers can now message you from your website, and you can access their messages in your Business Page Inbox.

To rerun the setup, go to your WordPress dashboard and click Facebook Chat. This will open the Chat Plugin settings page. Click Edit Chat Plugin Configuration.

To remove the plugin, you can deactivate the plugin or uninstall it.

Updating

Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Support

If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.

1. 

   Facebook Chat Plugin on your website

2. 

   Facebook Chat Plugin on mobile view

3. 

   Starting a conversation via the Chat Plugin

4. 

   Facebook Chat Plugin settings page on first installation

5. 

   Set your desired language, guest mode and customize the greeting text

6. 

   Facebook Chat Plugin settings page after successful setup

2.5 – Jul 5, 2022

• Added an admin notice for any service outages or important status updates.
• Added a link to configure availability and automated responses in Meta Business Suite.

2.4 – Mar 28, 2022

• Changed the prompt for plugin reviews to only appear on fewer screens and only display if the plugin is in active use.

2.3 – Mar 2, 2022

• Tested up to WordPress 5.9.
• Added a dismissible notice to configure the plugin when activated.
• Added a filter, fbmcc_options_capability to support changing the capability required to manage plugin settings.
• Added a filter, fbmcc_should_display to support more control over where the chat plugin appears.
• Moved the admin menu item for the plugin’s settings into the Settings menu.
• Updated the plugin’s PHP code to adhere to the WordPress coding standards.
• Updated the main plugin class to use the Singleton pattern.
• Adjusted some wording in the plugin to improve clarity.
• Fixed an issue where multiple chat windows might appear.

2.2 – Jun 30, 2021

• Tested up to WordPress 5.7.2
• Product rename! (“Facebook Chat Plugin”)
• Fixed PHP8 issues
• Fixed issue with initialisation of ajax_object (Github issue #10)
• Improvements and fixes to the Advanced Configuration page deployment selector
• Added review prompt card to solicit feedback from users

2.1 – May 1, 2021

• Tested up to WordPress 5.7.1
• Added new configuration options for admin to specify which pages to deploy the plugin on

2.0 – Dec 1, 2020

• Tested up to WordPress 5.5.3
• Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

• Tested up to WordPress 5.5.3
• Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

• Tested up to WordPress 5.5.1
• Added instruction links in plugin install page

1.7 – Aug 5, 2020

• Tested up to WordPress 5.4.2
• Added Plugin versioning

1.6 – July 27, 2020

• Fix security issue

1.5 – April 29, 2020

• Fix undefined variable error message

1.4 – April 13, 2020

• Tested up to WordPress 5.3.2
• Simplify installation flow

1.3 – June 17, 2019

• Tested up to WordPress 5.2.1
• Fixed security issue

1.2 – February 28, 2019

• Tested up to WordPress 5.1
• Fixed issues with Safari
• Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

• Updated plugin to use new Facebook JS SDK
• Fix: Error message in code snippet

1.0 – September 24, 2018

• Plugin released for all users