FXOapps Order Returns for WooCommerce

FXOapps Order Returns for WooCommerce helps logged-in customers submit return requests from completed orders within a configurable time window. You manage every request from a dedicated admin area with status workflow, email notifications, translations, and appearance controls.

This WordPress.org release includes a complete core return workflow without a license or external account.

What customers can do

• Start a guided return wizard from My Account → Retur (logged-in customers)
• Choose product condition and return reason (as configured by the shop)
• Select a return option (refund, exchange, bank transfer, etc.)
• Choose courier handover when enabled by the shop (shop calls courier or customer calls courier)
• Receive a confirmation email after submitting a return

What shop owners get

• Dashboard with return statistics and charts (fixed recent period)
• Returns list with search, status filter, and pagination
• Return settings — return period, admin email, date format
• Return flow — unlimited product condition + reason rows, with per-reason return shipping fee payer (shop or customer)
• Return options — built-in customer-facing return option types with translated labels
• Handover (courier) — shop-calls-courier or customer-calls-courier modes with editable notices
• Appearance — colors, border radius, and theme compatibility
• Translations — edit storefront and admin strings; compatible with WPML and Polylang
• Email notifications — customer confirmation and admin alert when a new return is submitted
• IBAN validation when a return option requires bank details
• Support contact form in wp-admin
• WooCommerce HPOS (custom order tables) compatibility

PRO features (separate commercial plugin)

Advanced features are available in FXOapps Order Returns PRO on fxoapps.com, including:

Return experience

• Guest returns without account login (public /retur page with order number + email verification)
• Group returns (multiple products from one order)
• Customer product image uploads on returns
• Courier pickup date on the return form
• In-person handover at store locations
• Per-reason “shop calls courier” override on return shipping

Store operations

• Automatic stock restore when a return is completed
• WooCommerce store credit coupons for coupon-type returns (created when completed)
• Bulk status actions on the returns list
• Internal admin notes on return records
• Print return / RMA slip
• Date range filter on the returns list
• Filter returns by return option and show the selected option in the list

Reporting and exports

• CSV export with current list filters
• Advanced dashboard with custom date range
• Returns by product and return reason statistics
• Scheduled and on-demand weekly return reports by email

Automation and rules

• Customizable customer and admin email templates
• Email notifications when return status changes
• Multiple admin notification email addresses
• Exclude selected products or categories from returns
• Per-category return period overrides

Support

• Priority support

See Order Returns → Settings → PRO features in wp-admin for the full list.

Merchant setup

After activation, open Order Returns → Settings and configure:

1. General — return period (days), admin notification email, date format
2. Return flow — add product condition labels and return reasons
3. Return options — choose which built-in return options customers can select
4. Handover — enable courier return and edit courier notices
5. Appearance — match the return form to your store branding

1. Install and activate WooCommerce.
2. Upload the fxoapps-order-returns-woocommerce folder to /wp-content/plugins/.
3. Activate FXOapps Order Returns for WooCommerce through the Plugins menu in WordPress.
4. Go to Order Returns → Settings and configure your return period, return flow, return options, and handover preferences.

Does this plugin require a license or external account?

No. This release works without a license key, subscription, or fxoapps.com account.

Is there a PRO version?

Yes. FXOapps offers a separate commercial PRO plugin with advanced features listed under Settings → PRO features. PRO is not required for core returns.

Can guests return products without logging in?

Not in the free WordPress.org edition. Guest returns on the public /retur page are available in FXOapps Order Returns PRO. The free edition supports returns from My Account → Retur for logged-in customers.

Does it work with WooCommerce HPOS?

Yes. The plugin declares compatibility with WooCommerce custom order tables (HPOS).

Does the plugin call external services?

No. This release does not phone home, send telemetry, or contact a license server.

1.4.3

• Readme: align free vs PRO feature lists with the current plugin split.
• Document guest returns, group returns, store credit coupons, email templates, weekly reports, and other PRO-only features correctly.
• Clarify that the free edition serves logged-in customers via My Account.

1.4.2

• PRO features tab: benefit cards layout and updated PRO feature list.
• Return options: built-in dropdown types with fixed IDs and legacy ID normalization.

1.4.1

• Split free vs PRO: text-only PRO features tab; remove PRO-only settings from free UI.
• Disable status-change emails in free; keep new-return notifications.

1.4.0

• Rebrand and WordPress.org compliance release.