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Jalpi Support Tickets

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Jalpi Support Tickets

by Konceptwise Digital Media Pvt Ltd

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Description

Jalpi Support Tickets is a complete help desk and ticket support system with a classic WordPress-style interface. It is simple, fast, optimized, secure, and easy to use.

Core Features:

  • Ticket Creation Form (guest + logged-in users)
  • AJAX form submission with spam protection
  • Ticket reply system with email notifications
  • Three-status management: Open, Pending, Closed
  • Guest ticket tracking by Ticket ID and email
  • SMTP email configuration (optional)
  • File attachments (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP)
  • Admin dashboard with ticket statistics
  • Form field customization
  • REST API (optional)
  • Webhooks (optional)
  • Translation-ready
  • GDPR-friendly with personal data export and erasure support

Jalpi Support Tickets is part of the Jalpi product line, developed and maintained by Konceptwise Digital Media Pvt. Ltd. — the team behind all Jalpi products and services.

Shortcodes:

  • [jalpi_hd_form] — Display the ticket submission form
  • [jalpi_hd_track] — Display the ticket tracking form
  1. Upload the jalpi-support-tickets folder to /wp-content/plugins/.
  2. Activate the plugin through the Plugins menu in WordPress.
  3. Navigate to HelpDesk Jalpi in the admin sidebar.
  4. Add [jalpi_hd_form] to any page for the submission form.
  5. Add [jalpi_hd_track] to any page for the tracking form.
Can guests submit tickets without registering?

Yes. Guest ticket submission is fully supported.

How do guests track their tickets?

Using the [jalpi_hd_track] shortcode, guests can look up any ticket using their Ticket ID and the email address used during submission.

Is SMTP required?

No. When SMTP is disabled, WordPress default wp_mail() is used. SMTP is optional.

Are the REST API and Webhooks enabled by default?

No. Both are opt-in. Enable them individually from the Settings page.

Does this plugin store personal data?

Yes. The plugin stores names, email addresses, and IP addresses as part of ticket submissions. It integrates with the WordPress personal data exporter and eraser tools to support GDPR compliance.

1.0.0

  • Initial release.
  • Ticket creation, tracking, and management.
  • Admin dashboard with statistics.
  • SMTP email configuration.
  • REST API and webhook support.
  • File attachment support.
  • GDPR personal data export and erasure.
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