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Kung Woo Help Center

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Kung Woo Help Center

by kungwoopanda

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Description

Kung Woo Help Center is a lightweight, customizable, and easy-to-use plugin that allows you to build a professional knowledge base or FAQ section for your users. It is perfect for WooCommerce stores, corporate websites, or any business that wants to reduce support tickets.

With a single shortcode [kung_woo_help_center], you can display a fully functional help center on any page.

Key Features:

  • Custom Post Type & Taxonomy: Clean URL structure (/kung-woo-help-center/) for all your support articles and categories.
  • Modern Interface: Includes a Hero section with search, top columns for main categories, and a tabbed layout for subcategories.
  • Frontend Submission Form: Users who can’t find their answer can submit a question directly from the help center page.
  • Pending Questions: Submitted questions appear in your WordPress dashboard as “Pending” articles, waiting for you to answer and publish them.
  • Advanced Customization: Change colors, backgrounds, layout columns, section spacing (padding), and categories directly from the settings panel.
  1. Upload the entire kung-woo-help-center folder to the /wp-content/plugins/ directory, or install it directly through the WordPress plugins screen.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress.
  3. Go to Help Center -> Settings & Appearance to configure your layout, spacing, and colors.
  4. Add your support articles via the Help Center menu.
  5. Place the [kung_woo_help_center] shortcode on any page or post to display the knowledge base.
  1. The main Help Center frontend view with search and categories.

    The main Help Center frontend view with search and categories.

  2. The tabbed category layout for sub-topics.

    The tabbed category layout for sub-topics.

  3. The frontend question submission form.

    The frontend question submission form.

  4. The plugin settings panel in the WordPress dashboard.

    The plugin settings panel in the WordPress dashboard.

How do I change the colors and spacing of the Help Center?

Go to the plugin settings under Help Center -> Settings & Appearance in your WordPress dashboard. You can customize the hero background image, primary accent colors, link colors, search bar colors, section backgrounds, and section paddings.

What happens if I don’t set a background image?

By default, the plugin will load a built-in hero image. You can always override this by pasting your own image URL in the settings panel.

Where do the submitted questions go?

When a user submits a question via the frontend form, it is saved as a “Pending” post in your Help Center menu. You can review it, write your answer, choose the right category, and publish it.

Can I hide the submission form?

Yes! You can toggle the visibility of the “Ask a question” form directly from the plugin settings page.

1.2.0

  • New: Added a default hero background image (loads automatically if no custom image is provided).
  • New: Added spacing (padding) controls for the top columns and bottom tabs sections.
  • New: Added color pickers to customize the search input text and search icon colors.

1.1.0

  • Initial release for the WordPress Plugin Repository.
  • Added full customization settings (colors, layout limits).
  • Integrated frontend user question submission form.
  • Security and code standard improvements (WPCS compliance).
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