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Livre Resolução para Lojas Online

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Livre Resolução para Lojas Online

by bonzinho

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Description

Livre Resolução para Lojas Online adds to your store the right-of-withdrawal (return) mechanism required by EU Directive 2023/2673, which applies to distance and off-premises consumer contracts. It gives customers an unambiguous way to exercise their statutory right to withdraw from a purchase, and gives the shop owner a durable, logged record of every request.

Note: the customer-facing interface and the notification emails are written in European Portuguese (pt_PT), as the plugin targets stores selling to Portuguese/EU consumers.

Main features:

  • Shortcode [lreso_botao] to place the button/form on any page or post. It supports three modes:
    • modo="modal" (default): shows only the button; clicking it opens the form in a modal.
    • modo="inline": shows the form always visible.
    • modo="link" url="/returns" (or pagina_id="123"): the button links to another page.
    • Extra attributes: texto (button label), title (heading) and order_ref (pre-fills the order reference).
  • WooCommerce integration with a “Livre Resolução” tab in the My Account area and an “Exercise right of withdrawal” button on each order detail (shown only within the legal deadline of 14 days).
  • Mandatory 2-step flow: identification followed by an unambiguous confirmation screen.
  • Email notifications on a durable medium (HTML) to both the customer and the administrator, including date/time and a summary of the submitted data.
  • Internal order note on the WooCommerce order recording the request.
  • Admin panel to customise the button label and colour, the email text and the display toggle.
  • Request log stored in a dedicated table, with statuses (Pending, Processed, Rejected), search, filters and pagination.

Compatible with WooCommerce HPOS (High-Performance Order Storage).

  1. Copy the livre-resolucao-para-lojas-online folder to /wp-content/plugins/.
  2. Activate the plugin from the WordPress “Plugins” menu.
  3. Go to Livre Resolução Definições to configure the button, the emails and the display options.
  4. Place [lreso_botao] on a page, or leave the My Account option enabled.
  1. The withdrawal request form on the storefront, with the legal notice and the customer's details.

    The withdrawal request form on the storefront, with the legal notice and the customer's details.

  2. Step 2: an unambiguous confirmation screen before the request is sent.

    Step 2: an unambiguous confirmation screen before the request is sent.

  3. Success message shown after the request is registered and the email receipt is sent.

    Success message shown after the request is registered and the email receipt is sent.

Does the plugin require WooCommerce?

The shortcode works without WooCommerce. The order-related features (the My Account tab, the button on the order detail, the internal order note) require WooCommerce to be active.

Where are the requests stored?

In a dedicated table ({prefix}lreso_solicitacoes). You can review them under Livre Resolução Solicitações.

Is the deadline configurable?

Yes, but it can never be shorter than the legal minimum of 14 days.

1.0.2

  • Review hardening: unique lreso prefix across all classes, functions, options and hooks; removed the arbitrary custom CSS option; all CSS/JS enqueued correctly (no inline <style> in templates); prepared statements use the %i identifier placeholder.

1.0.0

  • Initial version.
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