Phone Orders for WooCommerce

by algol.plus

Description

Speeds up adding manual/phone orders in WooCommerce backend.
Discount plugins correctly adjust product price too.

Having created an order, you can view the order, send an invoice and complete payment of the order ( Pro version only ).

Features

UI was adapted for keyboard input
Search through existing customers or add new customers quickly
Search through existing products or add new products on the fly
Use default pricing or adjust pricing within the order
Places autocomplete for address (requires Google Maps API key)
Support free shipping (method works in admin area only)
Ability to add coupons with auto find feature
Copy url to populate cart
Log created orders

Pro features

Create new order based on existing order
Pause and resume the order
Separate web page for adding orders (without access to /wp-admin)
Customer search by shipping/billing fields
Configure fields and default values while adding new customers
Setup custom fields for the order/customer
Define products that can be sold (out of stock? without price?)
Support composite/bundled/other complex products
Add any additional fees
A lot of UI options to suit different workflows and setups
Extra WooCommerce reports
and much more …

Installation

Automatic Installation

Go to WordPress dashboard, click Plugins / Add New , type ‘woocommerce phone orders’ and hit Enter.
Install and activate plugin, visit WooCommerce > Phone Orders.

Manual Installation

Please, visit the link and follow the instructions

Screenshots

Filled order
Order was created
Edit customer details
Apply coupon, autocomplete
Adjust discount type and amount
Select shipping method
Common settings
Interface settings

Faq

Can many operators use same account to add orders?

It’s not recommended, as WooCommerce remembers customer details and cart contents in active session.
Please, use free plugin to prevent this situation.

How to set default country/state for new customers

Pro version has more settings and we keep adding them.

I can’t add new customer, I see the message “Please enter an account password”

Please, visit >WooCommerce>Settings, select tab “Accounts & Privacy” and mark checkbox “When creating an account, automatically generate an account password”.

I can’t add new customer, I see the message “Please enter a valid account username”

Please, visit >WooCommerce>Settings, select tab “Accounts & Privacy” and mark checkbox “When creating an account, automatically generate a username from the customer’s email address”.

I don’t see Free Shipping [Phone Orders] in popup

Please, visit >WooCommerce>Settings>Shipping and add shipping method for necessary zones

I enabled “Cash on delivery”, but I don’t see it in payment methods

You should add non-virtual product to the cart at first. If you want to hide this method at frontend – use this code

How to pay order?

Pro version allows you to pay as customer, via checkout page.
You can pay directly from admin area too – use this free plugin. They support Stripe and Authorize.Net.

How to apply bulk/roles/others discounts?

Use our free discount plugin to configure necessary pricing rules.

My pricing plugin doesn’t apply role-based discount

Please, mark checkbox “Switch customer during cart calculations” at tab Settings.

Button “Create Order” does nothing

Probably, there is a conflict with another plugin. Please, check javascript errors at first

New phone order does not change the stock

WooCommerce reduces stock only for orders having following statuses – Completed, Processing, On hold

Shipping cost is not added to Order Total

Please, visit >WooCommerce>Settings>Shipping>Shipping Options and turn off “Hide shipping costs until an address is entered”

Reviews

Best phone orders plugin with best support

By korvak on May 15, 2024

Not only is this plugin amazing and full of features, but the support is the best I've ever seen. Support responds quickly and goes the extra mile to resolve every issue.

Fantastic plugin and fast support!

By wilsgaard on December 19, 2022

Incredibly fast and professional support. Strongly recommended plugin!

Top Notch!

By warrisr on October 31, 2022

Excellent plugin with fast and helpful support. If you are still using the built-in WooCommerce order creation and editing tools, you need to get this plugin.

Great support

By schmago on December 14, 2021

The plugin works great, and the tech support is just amazing. Special thanks to Alex!

Life Changing

By lnuessl on December 14, 2021

I was looking for this for a long time. If you want to take an order over the phone, without all the hassle of trying to keep your inventory in synch, this is the one for you. Lets you create an order, send it over to your customer, and have them pay for it in a couple of clicks. Love it.

I love this plugin

By dsawyers on November 19, 2021

The default admin order feature leaves a lot to be desired. We have a very complicated store with custom shipping packaging for items that ship from multiple warehouses and woocommerce dynamic pricing, the default admin ordering doesn't do anything of that but this one does it all (I tested the free version and I'm recommending the pro version for the pause and restart option and pay as customer. The free plugin reculculated the dyanamic pricing and correctly used the custom shipping packaging and rules. I'm very impressed. The only part of the plugin that could be imporoved for us is that we use variations with multiple selectors and when we search for a product it only shows us the product name for each variation and doesn't show the variation options (so it's difficult to know which one we need to select). I'm not sure yet if the pro version fixes that, but if not, we'll make a feature request.

Very useful and Author is helpful

By britsinph on November 16, 2021

This plugin is great and saves me so much time and helps keep stock up to date. Author is very quick to fix any problems.

Excellent plugin! 5 Stars Support!

By Torchy (torkild) on June 22, 2021

Used this in conjunction with 'YITH Request a Quote for WooCommerce' Works an absolute treat! Support is super speedy too. Asked to include a filter so you can't add an order if a customer was not selected/entered (disable guest customer). Within the hour a script was provided to accommodate this. Highly recommended!

Great plugin

By Perties (perties) on January 14, 2023

<p>We love this plugin. It works great, the support is superb. Amassing! </p>

Great Plugin - Excellent Support!

By sharambrosia on October 12, 2020

I'm very pleased with this plugin. It was just what I was looking for to create orders for customers intuitively and accurately. You can make the payment for the customer over the phone, or create the order and then send the customer a link where they can pay it themselves. The support from the developer has been quick and professional. He made what I thought was a complex issue... simple. Great experience!

Changelog

3.10.1 2025-10-13

Fixed bug – wrong sorting for product search
Fixed bug – sale start/end dates were ignored
Fixed bug – removed unused tags {wpo_billing_xxx} from Checkout block

3.10.0 2025-09-01

USPS address validation uses oAuth api!
Fixed bug – product search can’t find variations by exact name

3.9.9 2025-07-07

Fixed bug – new autocomplete didn’t work for many addresses
Fixed bug – new autocomplete didn’t work when option “Display autocomplete results only for selected countries” was active
Added Portuguese language

3.9.8 2025-06-05

Switched to new “Google Map API” library
If you use Google Maps – you must enable “Places API (New)” for existing project! Or just create new project
Updated UI – minified popup “New Customer” (removed labels for sections)
Fixed bug – button “Copy url to populate cart” didn’t work
Fixed bug – other plugins broke layout for section “Find or create customer”

3.9.7 2025-04-23

Speed up product search
Updated UI – show spinner after selecting customer

3.9.6 2025-04-14

Fixed bugs detected by PCP plugin
Fixed bugs detected by PHPStan tool
Fixed bug – wrong “Google autocomplete” position in “New Customer” and “Edit Address” popups
Fixed bug – some plugins damaged form layout

3.9.5 2025-02-12

Updated “New Customer” and “Edit Address” forms
Fixed bug – product search was inactive when page loaded
Fixed bug – conflict with coupons added by “WooCommerce Extended Coupon Features FREE”
Fixed bug – corrected code for filter “woocommerce_quantity_input_args”

3.9.4 2024-12-16

Internal, not released

3.9.3 2024-12-02

Fixed critical bug – fatal error if shop has 1000+ products

3.9.2 2024-11-27

Field “Discount” shows amount added by our pricing plugin
Fixed bug – some phrases can not be translated
Fixed bug – minor vue(js) warnings

3.9.1 2024-10-14

Fixed bug – option “Switch customer” worked incorrectly
Fixed bug – can not edit cost of custom product
Fixed bug – impossible to type coupon name in popup
Fixed bug – our internal meta was visible in order items (>WooCommerce>Orders)

3.9.0 2024-05-22

Added option “Autocomplete results only for selected countries (Google Map API)” to >Settings>Common
Fixed bug – can not create many item metas with same key
Fixed bug – current user cart was not empty after creating new order
Fixed some warnings (PHP 8.3)

3.8.10 2024-03-22

Fixed critical bug – coupons ignored
Fixed bug – fatal error when checking status of variable product

3.8.9 2024-03-20

Speed up the plugin a bit, we prevented unnecessary shipping calculations
Fixed bug – broken UI layout when our pricing plugin is active
Fixed bug – php warnings for action “woocommerce_payment_complete”

3.8.8 2023-12-12

Added option “Hide results without house number” to >Settings>Common
Reverted change – switched google autocomplete mode back to “geocode”
Fixed bug – incorrect address parsing(autocomplete) for UK

3.8.7 2023-09-25

Updated product search to sort results better
Fixed bug – autocomplete incorrectly filled AU addresses
Fixed bug – autocomplete sometimes shown routes (not addresses)

3.8.4 2023-08-04

Fixed bug – popup”Add fee” worked incorrectly in tax mode “Yes, I will enter prices inclusive of tax”
Fixed bug – option “Don’t close popup on click outside” didn’t work
Reverted change – all order notes was system

3.8.3 2023-05-15

Minor UI tweaks
Fixed bug – button “Get report” didn’t work at tab Tools
Fixed bug – HPOS verification error in WooCommerce 7.0 or earlier
Fixed bug – incorrectly filled address_2 during google autocomplete

3.8.2 2023-03-29

“Products History” popup shows previously purchased products for selected customer
New option “Don’t apply pricing rules” , it requires last version of our pricing plugin
Fixed bug – order notes added as system notes now
Fixed bug – PHP warning “Constant FILTER_SANITIZE_STRING is deprecated”

3.8.1 2023-01-30

Internal, not released

3.8.0 2023-01-09

Support High-Performance order storage (COT)
Added option “Allow to create orders without payment” to >Settings>Common
Fixed bug – dropdown “Orders Status” ignored
Fixed bug – correctly show errors if Create Order fails
Fixed bug – now we ignore results of woocommerce hooks if they return wrong minimal qty the product
Added compatibility with WOOCS – Currency Switcher for WooCommerce Professional, by realmag777

3.7.4 2022-11-15

Internal, not released

3.7.3 2022-11-09

Fixed bug – item meta can’t be saved
Fixed bug – can’t increase qty using arrows if option “Manage stock?” is off
Fixed bug – minor js errors (undefined vue variables, etc)

3.7.2 2022-10-24

Fixed Sensitive Data Exposure vulnerability

3.7.1 2022-10-12

Fixed bug – field “State” shown as text box when adding new customer
Fixed bug – any click on the tab “Log” triggered the search
Fixed bug – order creator(user) didn’t see own orders in filter “Mine”, at page >WooCommerce>Orders

3.7.0 2022-09-13

Migrated to Vue3.js
Added option “Show currency selector” to >Setting>Layout
Fixed bug – selected Payment Method not getting on emails
Fixed bug – incorrect check WooCommerce presence for multisite

3.6.13 2022-08-08

Modified UI – last column is bold now
Fixed bug – error message shown at Multisite Network websites
Fixed bug – products were not sorted by “Menu Order”
Minor UI tweaks

3.6.12 2022-05-19

Show amount (inc vat) for applied coupons
Modified UI – column Discount is ignored if user set own value in column Cost
Fixed bug – empty labels in dropdown “Payment method”, for some payment plugins
Fixed bug – user had to click twice in column “Discount” , to switch discount type
Fixed bug – wrong total amount if option “Disable shipping calculation” was ON in Advanced Dynamic Pricing for WooCommerce

3.6.11 2022-03-28

Fixed bug – shipping method was empty by default
Fixed bug – popup “Advanced Search” ignored prices set by Advanced Dynamic Pricing for WooCommerce
Fixed bug – WooCommerce free shipping coupon didn’t change shipping method

3.6.10 2022-02-16

Fixed critical bug – wrong information was saved about order creator

3.6.9 2022-02-13

internal, not published

3.6.8 2022-02-07

Removed dropdowns in search inputs, to avoid confusion for new users
Speeded up cart calculations
Added tab “Tools”
Fixed bug – fatal error if WooCommerce is not active

3.6.7 2021-12-13

Speed up adding item meta fields
Increased QTY input if option “Allow to input fractional qty” is active
Show “x.00” if option “Allow to input fractional qty” is active
Fixed bug – item meta key “Product” didn’t allow to create new order

3.6.6 2021-11-16

Fixed critical bug – compatiblity issue when our pricing plugin is not active

3.6.5 2021-11-16

Fixed critial bug – can not create order with 30+ items
Fixed bug in compatibility with min/max QTY WooCommerce plugins
Fixed compatibility with conditional payment gateways

3.6.4 2021-10-07

Search by “first name + last name” works now
Error message shown if wrong coupon was removed
Line “Manual Discount” shows discount amount only once
Fixed bug – zero of the shipping methods in popup
Fixed bug – shipping cost ignored applied coupons
Fixed bug – settings showed all countries (ignored WooCommerce settings)
Added Finnish language

3.6.3 2021-05-17

Show default values in popup “Create custom product”
Highlight section with missed customer details
Fixed bug – customer cart showed items of last order
Fixed bug – manual discount conflicted with some coupon plugins
Fixed bug in compatiblity with plugin “Advanced Dynamic Pricing for WooCommerce”, discount was applied twice for tax mode “Yes, I will enter prices inclusive of tax”
DEV – some requests (create order,create customer) send “multipart/form-data”

3.6.2 2021-03-31

Added back option “Switch customer” to >Settings>Common
Modified title for product search result

3.6.1 2021-03-17

Imporved compatiblity with Advanced Dynamic Pricing for WooCommerce to support gifts.

3.6.0 2021-03-16

We switched to webpack to build single-page application
Button “Create order” shows detailed error message if cart items must be removed from the cart
Fixed some XSS vulnerabilities
Fixed bug – customer created via plugin was invisible in >WooCommerce>Customers
Fixed bug – payment method COD was visible in Settings only if option “Accept for virtual orders” is active
Fixed bug – incorrect item cost for mode “Yes, I will enter prices inclusive of tax”
Fixed bug – button Tab ignored selectors Country/State in “Edit Address” popup
Fixed bug – some phrases can not be translated
Removed outdated option “Switch customer” from >Settings>Common
Added compatibility with Loco Translate

3.5.2 2020-12-09

Allow to drag/reorder items in the cart
New option “Allow to edit shipping title”, for any shipping method
A lot of minor tweaks to calculate fees/shipping/subtotal correctly
Fixed bug – product search was slow in some cases

3.5.1 2020-10-05

Compatible with WooCommerce 4.5
Added some hooks (for compatibility with other plugins)

3.5.0 2020-07-20

New option “Show column “Discount” (turn on it in >Settings>Cart Items)
We don’t stop product or customer search, when user switched to another tab
Fixed bug – can not set qty more than “instock” for backorder orders
Fixed bug – popup “New customer” freezed interface for some themes
Fixed bug – PHP error “Call to undefined function determine_locale()”

3.4.4 2020-04-28

Significantly increased speed of page loading

3.4.3 2020-04-16

Interface settings were divided into 3 tabs: Interface, Layout, Cart Items
Order date can be edited manually
Show read-only attributes for selected variation
Field “Google MAP API Key” shows the reason why button “Check” fails
Minor UI bugs

3.4.2 2020-03-23

internal, not published

3.4.1 2020-03-17

Compatible with WooCommerce 4.0
Product search supports “grouped” products
Popup “Edit user” correctly shows errors for wrong countries/states
Fixed bug – button “Advanced search” became invisible in some cases

3.4.0 2020-02-06

Added button “Advanced search”, to select many products in search results
Speeded up cart processing
New settings tab “Tax”
New option “Hide 2nd(tax) line for item”
New option “Allow to create orders without shipping”
New option “Collapse WordPress menu” (page must be reloaded)
New option “Scrollable cart contents”
New option “Order fields position” (default – “below customer details”)
Support multiple packages
Show label “(granted by coupon)” for free shipping, if it was added by coupon
Add records to “Order notes” when order created or an invoice was sent
Added French language (thanks to @gevcen)
Fixed bug – plugin didn’t show phone and email in billing details
Fixed bug – plugin didn’t show attributes of selected variation (in the cart)
Fixed some bugs in mobile view

3.3.7 2019-11-20

All texts can be translated now (thanks to @gevcen)
Product autocomplete shows correct prices for role-based discounts (you must set customer at first!)
New settings tab “WooCommerce”
Added selector “Default shipping method” to >Settings>Shipping
Added button “Copy from billing address” to popup “Shipping Address”
Show type and value for Manual discount

3.3.6 2019-10-15

Product search updated again(to support partial matches)
Product variations shown in same order as they are displayed inside the product
Added some hooks (for compatibility with other plugins)

3.3.5 2019-10-02

Product search updated, it seeks for text inside products’ titles at first
Field “Payment method” is required now (if it’s visible)
New hooks to tweak interface

3.3.4 2019-08-23

Backward compatibility with WooCommerce 3.5
Supports address validation using USPS
New hooks to format addresses
Minor bugs

3.3.3 2019-08-14

Compatible with WooCommerce 3.7
Show order number (not order ID) in messages
Support external address lookup API (for example, getaddress.io)
New hooks to disable product/customer search or filter search results

3.3.2 2019-06-26

New option “Don’t close popup on click outside”
New hooks for popup “Edit Address”
Fixed bug – incorrectly work with users just created by admin
Fixed bug – formatted amounts incorrectly if comma used as decimal separator
Fixed bug – “Switch customer during cart calculations” didn’t work for guests

3.3.1 2019-05-20

Format prices(items and totals) according to currency options (>WooCommerce>Settings)
New option “Allow to input fractional qty”
Fixed bug – phrase “List is empty” can’t be translated
Fixed bug – button “Check” used wrong API request to validate API key

3.3.0 2019-03-27

Solved problem with slow search if shop has a lot of products/customers
New option “Show payment method”
New option “Show detailed taxes”
New option “Allow to edit shipping cost”, for any shipping method
New option “Don’t send order emails”
Save address coordinates if Google address autocomplete was enabled
Fixed bug – external coupons were ignored

3.2.5 2019-02-27

New settings tab “Interface”
New option “Show order status” (off by default)
New option “Show icon for phone orders in orders list” (off by default)
Fixed bug – selected attribute was ignored for variable product

3.2.4 2019-02-18

Fixed bug – option “Ship to a different address” didn’t copy address for guests
Fixed some UI bugs
Added a lot of hooks (for compatibility with other plugins)

3.2.3 2019-01-23

Added – support Advanced Dynamic Pricing for WooCommerce for bulk/roles/others discounts
Added – option “Switch customer during cart calculations” to >Settings>Common (off by default)
Added – own capability “manage_woocommerce_phone_orders” (“manage_woocommerce” still works!)
Added – “Default customer location”(state/country) applied to address if country was not selected
Fixed bug – incompatiblity with caching plugins
Speeded up cart calculations

3.2.2 2018-12-04

Show images in product autocomplete
Show customer links – profile and orders
Allow to edit meta for cart items
Places autocomplete for address (you must generate Google Maps API key)
Added button “Copy url to populate cart” (off by default)
Added link “Create order” to users list
French translation was added

3.2.1 2018-10-30

Compatible with WooCommerce 3.5
Support any number of items in the cart (tested for 100+ items)
Fixed bug – shipping calculated automatically even if user turned off “Autocalculation” at tab “Settings”
Fixed bug – user was able to submit empty attribute for variation

3.2.0 2018-10-11

The plugin requires at least WooCommerce 3.3.0 !
Show attribute dropdowns for item, if variation uses “Any” value
Added option “Show order date/time”
Added nested tabs to “Settings”
Show warning message if coupons are disabled
Fixed bug – settings were applied to admin only
Fixed bug – slow customer autocomplete
Fixed bug – empty default shipping method (it didn’t work for some shipping plugins)
Work correctly with “sold individually” products
German translation was added

3.1.0 2018-08-20

Increased page loading speed
Optimized product search
Added section “References” to tab “Settings”
Fixed minor UI bugs

3.0.0 2018-08-08

UI migrated to modern JavaScript framework (Vue.js)