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ReturnsUp Connector for WooCommerce

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ReturnsUp Connector for WooCommerce

by ReturnsUp

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Description

ReturnsUp Connector for WooCommerce is the integration plugin for the ReturnsUp Platform. It connects your WooCommerce store to your ReturnsUp account, enabling an automated returns and exchange management system.

WooCommerce® is a trademark of Automattic Inc. ReturnsUp is not affiliated with or endorsed by Automattic Inc.

This plugin ensures your store data stays in sync with the ReturnsUp platform while enhancing the customer experience during the return process.

Key Features

  • Seamless Connection: Connects your store to the ReturnsUp dashboard via secure API authentication.
  • Real-time Synchronization: Uses webhooks to keep orders updated in ReturnsUp whenever they are created, updated, or completed in WooCommerce.
  • Automated Exchanges: Handles “Exchange for Store Credit” and “Product Exchange” flows.
    • Adds exchange products to the cart.
    • Applies the exchange coupon automatically.
    • Redirects the customer to checkout.
    • Links the new exchange order to the original order.
  • Smart Checkout: Pre-fills checkout fields for exchange orders.
  • My Account Integration: Adds a “Manage Returns” section to the customer’s “My Account” area.
  • Admin Enhancements:
    • Returns Column: Adds a status column to your WooCommerce Orders list.
    • Visual Indicators: Marks orders that have active returns.

External services

This plugin acts as a connector between your WooCommerce store and the ReturnsUp platform (SaaS). It relies on the ReturnsUp service to function.

ReturnsUp Platform
* Service Provider: ReturnsUp
* Service URLs:
* https://admin.returnsup.com (Setup & Configuration)
* https://app.returnsup.com (Return processing flows)
* Data Transmission: Data is transmitted via secure API calls and Webhooks in the following situations:
* Connection Setup: Your store URL and required connection details are sent to verify your account.
* Order Synchronization (Webhooks): To determine return eligibility and validate requests, the plugin configures WooCommerce Webhooks. When an order is created or updated, relevant order data may be synchronized. This includes order identifiers, status, totals, billing email, and shipping details when applicable.
* Return Processing: When a return involves an exchange or refund, transaction totals and status updates are sent to process the request.
* Terms of Service: https://returnsup.com/condiciones-del-servicio-de-returnsup/
* Privacy Policy: https://returnsup.com/politica-de-privacidad/

Note: You must have a ReturnsUp account to interact with the service.

  1. Upload the returnsup-connector folder to the /wp-content/plugins/ directory.
  2. Activate the plugin through the ‘Plugins’ menu in WordPress.
  3. Go to your ReturnsUp Dashboard (admin.returnsup.com) to finish connecting your store.
  4. Follow the instructions in the dashboard to approve the connection.
Do I need a ReturnsUp account?

Yes, this plugin is designed specifically to integrate WooCommerce with the ReturnsUp service.

Does it support product exchanges?

Yes! It supports both refunds and product exchanges. For exchanges, it automates the process of creating a new order with the exchange credit applied.

Is it compatible with HPOS (High-Performance Order Storage)?

Yes, ReturnsUp Connector for WooCommerce is fully compatible with WooCommerce’s High-Performance Order Storage (HPOS).

1.8.68

  • Fix: Ensure internal version constant matches plugin header version.

1.8.65

  • Feature: Custom WooCommerce order statuses for exchanges:
    • Procesando-Cambio Talla (paid size change)
    • En espera-Cambio Talla (pending payment)
    • Procesando-Cambio Producto (paid product change)
    • En espera-Cambio Producto (pending payment)
  • Statuses are filterable and color-coded in order list.

1.8.64

  • Fix: Exchange orders now show “NO ENVIAR” badge until admin authorizes shipping (after receiving returned product).

1.8.63

  • Fix: Exchange orders now appear in “LISTO PARA ENVIAR” (Envío Autorizado) filter after payment is confirmed.

1.8.62

  • Fix: Renamed wizard page slug from wooreturns-wizard to returnsup-wizard.
  • Fix: Added flush_rewrite_rules on activation to fix 404 on manage-returns endpoint.

1.8.61

  • Fix: Removed print_r debug calls for production compliance.

1.8.60

  • Fix: Escape output in order filter dropdown for Plugin Check compliance.

1.8.59

  • WP Repository Compliance: Renamed 30+ options/cookies/nonces from wooreturns_* to returnsup_* prefix.
  • Branding: Updated column names, URL params, and function names to use returnsup prefix.

1.8.58

  • Fix: Legacy connection key now ALWAYS takes precedence, overwriting any incorrectly generated key.

1.8.57

  • Fix: Migration now correctly migrates wooreturns_connection_key to returnsup_connection_key.
  • Fix: Migration runs on init hook to catch existing installs.

1.8.56

  • Branding: Migrated all option names from wooreturns_* to returnsup_* for WP repository compliance.

1.8.55

  • Fix: Connection validation now uses correct option key (fixes 401 error on test connection).

1.8.54

  • Fix: Wizard and Settings page now use the same Connection Key (no more duplicates).

1.8.53

  • Fix: Slug preview now updates dynamically when typing store name in wizard.
  • Fix: Description text clarified as ‘customer returns portal’ not ‘private management’.

1.8.52

  • Fix: Awaiting filter now uses _wooreturns_awaiting_return meta key directly.
  • Fix: Simplified all filter logic using correct meta keys.
  • Debug: Added temporary logging to HPOS filter for troubleshooting.

1.8.51

  • Fix: Default filter option now empty so it doesn’t filter all orders.
  • Fix: ‘Devolución En Camino’ now properly excludes already authorized orders.
  • Improvement: Simplified filter meta queries for better HPOS compatibility.

1.8.50

  • Fix: Improved order filter logic to correctly match visual badge states.
  • Fix: ‘Awaiting’ filter now excludes already authorized orders.
  • Fix: ‘Authorized’ filter now also matches orders with LISTO badge from API.

1.8.49

  • Fix: Stale API error message in wizard now dismissable.
  • Improvement: Saving settings also clears old error messages.

1.8.48

  • New: Added order filters in admin (Exchange, Awaiting Return, In Transit, Authorized).

1.8.47

  • Fix: Improved error messaging in setup wizard to avoid confusion.

1.8.46

  • Feature: Auto-link guest orders to existing registered users if email matches
  • Improvement: Fixed Plugin Check warnings (Sanitization, Nonces, Direct DB queries)

1.8.45

  • Security: Hardened coupon/exchange flow to prevent CSRF and session manipulation
  • Security: All coupon URL parameters now require HMAC signature validation
  • Security: Deprecated legacy coupon functions that read directly from $_GET
  • Security: Checkout redirect now only reads from validated session/cookie sources

1.8.44

  • Fix: Updated outdated code comments for REST API permission callbacks

1.8.43

  • Security: Removed duplicate coupon handling code
  • Security: Added whitelist for checkout field prefill
  • Chore: Removed packaging artifacts (internal ZIPs, compare files)
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