Send email to customer on cancelled order in WooCommerce

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Send email to customer on cancelled order in WooCommerce

by lauradiaz

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Description

This plugin sends an email to let the user know that his order has been cancelled or failed

No options, just activate the plugin and it’s done.

  1. Go to your WP Dashboard > Plugins and search for ‘Send email to customer on cancelled order in Woocommerce’ or…
  2. Download the plugin from WP repository.
  3. Upload the plugin folder to the ‘/wp-content/plugins/’ directory
  4. Activate the plugin through the ‘Plugins’ menu in WordPress

Simple, but no longer appears well made

By Knut Sparhell (knutsp) on January 29, 2025

Does what it says. Instead of just notifying shop manager, the customer also gets notified when cancelled/failed order. Recommended!

I'm sorry, but can no longer recommend this, but have to warn against it. As others have discovered, it may cause a major information leak, when used for bulk cancelling.

I have made a fix, which any easily can implement, replace line 30 with:

// \error_log ( 'Pre: ' . $wc_emails['WC_Email_Cancelled_Order']->recipient );
$wc_emails['WC_Email_Cancelled_Order']->recipient = \explode( ',', $wc_emails['WC_Email_Cancelled_Order']->recipient )[0] . ',' . $email_cliente;
// \error_log ( 'Post: ' . $wc_emails['WC_Email_Cancelled_Order']->recipient );

I strongly advise against it.

By jakubkasparek on November 8, 2024

If you cancel orders in bulk, it sends it out to all addresses. Big data leak! Risk of GDPR breach!

CAREFUL!!

By dulz on September 20, 2021

This was a 5 star pluggin, UNTIL i did bulk cancelations of orders. The pluggin sent all customers cc'd onto the emails. It was a massive data breach and i have spent hours and hours emailing angry customers who have had their data handed out. Not only are customers emails given away, but also order details and their addresses. Absolutly gutted..

Works as expected

By evaldash on September 4, 2021

Surprised WooCommerce doesn't have this by default. The plugin is very light, 2 functions and just 20 lines of code. Thanks! Would be great if it were tested with the latest WP and Woocommerce versions, though, so no disclaimer were present.

Un buen plugin

By hedicode on February 13, 2020

El plugin cumple perfectamente con su cometido, muy recomendable. / The plugin perfectly fulfills its purpose, highly recommended

Cumple su objetivo

By melvisnap on April 18, 2019

El plugin cumple con su objetivo de enviar la notificación de pedido Cancelado y Fallido al cliente. Cabe mencionar que estos mensajes son para admins, sugiero a los que usen este plugin cambiar los mensajes que tiene woocommerce por defecto por algo más asociado a algo para el cliente.

Simple and fast

By lauradiaz on March 11, 2019

By default WooCommerce do not send an email to the customer when order is unsuccessful or canceled. With this plugin, in addition to sending a notification to the email accounts specified in the WooCommerce settings, you will also send the email to the customer, so that he knows that his order has not been able to be effective. It is simply download and activate, you do not have to do anything else.

1.1

  • Tested up to WordPress 5.2.
  • WC tested up to: 3.6.2

1.0

  • Initial release
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