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Sentient AI – WordPress AI Chatbot with Local Brain, Autopilot & Empathy Engine

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Sentient AI – WordPress AI Chatbot with Local Brain, Autopilot & Empathy Engine

by Maidul

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Description

Sentient AI is a revolutionary WordPress chatbot plugin that doesn’t just answer questions — it manages your site, learns from interactions, and respects privacy. With Local Brain processing, WordPress Autopilot, emotion-aware AI, and transparent confidence scoring, it’s the most powerful AI assistant for WordPress.

Why Sentient AI is Different

Unlike other chatbots that are black boxes, Sentient AI includes:

  • Widget Branding — 6 preset themes, custom colors, border radius — match your brand perfectly
  • WooCommerce Integration — Product lookup, order status, recommendations, cart info in chat
  • Local Brain — Process FAQ answers locally in the browser. Zero API costs, full privacy, works offline.
  • WordPress Autopilot — AI agent that manages your site: check updates, find broken images, create posts, scan security.
  • Sentient Memory — Learns from every interaction, builds topic knowledge, and auto-generates FAQs.
  • Empathy Engine — Detects user emotion (frustrated, confused, urgent, happy) and adapts AI response tone.
  • Glass Box Transparency — Every response shows a confidence score (High/Medium/Low) and source attribution.
  • 5 AI Providers — OpenAI (GPT-4, GPT-3.5), Claude (Anthropic), Google Gemini, OpenRouter, Hugging Face.
  • Auto-Escalation — Frustrated users and low-confidence answers automatically offer “Talk to a human”.

Perfect For

  • SaaS companies — Reduce support tickets with AI that understands user frustration
  • E-commerce stores — Answer product questions with empathy during checkout issues
  • Agencies — Deploy smart chatbots for clients with emotional intelligence
  • Membership sites — Help members find answers without human support
  • Blogs & content sites — Guide readers to relevant content with personalized tone
  • Privacy-conscious sites — Use Local Brain for zero external API calls

Key Features

Local Brain (v2.2.0)
* Fuzzy FAQ search locally in the browser (Fuse.js-powered)
* Zero API costs for FAQ-matched responses
* Works offline — FAQ answers available without internet
* Privacy Mode — never send data to external AI services
* Instant responses with no network latency

WordPress Autopilot (v2.1.0)
* Check for plugin, theme, and WordPress updates
* Find broken images in posts
* List and search posts by keyword
* Create draft posts/pages from chat
* Security vulnerability scanning
* Cache clearing (transient purge)
* Site statistics and health checks

Sentient Memory (v2.0.0)
* Continuous learning from every interaction
* Automatic topic clustering from user queries
* Thumbs up/down feedback tracking
* Auto-FAQ generation for frequently asked questions
* Learning Dashboard with topics, trending, low quality answers

Empathy Engine (v1.4.0)
* Real-time emotion detection (frustrated, confused, urgent, happy)
* Dynamic system prompts adapt AI tone based on user mood
* Persistent frustration detection with auto-escalation

Glass Box Transparency (v1.3.0)
* Confidence scoring on every AI response (0-100%)
* Source attribution showing which pages/FAQs were used
* Low confidence dashboard for admin review

Multi-Turn Conversations (v1.2.0)
* AI remembers previous messages for contextual conversations
* Configurable context size (3-20 messages)
* Server-side conversation persistence

Enterprise-Ready Security
* Rate limiting (5 requests/minute/IP)
* Nonce verification on all AJAX calls
* Capability checks on admin operations
* Input sanitization and output escaping

What Users Say

“Finally, a chatbot that doesn’t just guess — it shows its work.” — WordPress developer

“The confidence scores helped me identify exactly which FAQs needed improvement.” — E-commerce owner

“Reduced our support tickets by 40% in the first month.” — SaaS company

“Local Brain means zero API costs for our FAQ-heavy site.” — Agency owner

External Services

This plugin connects to external AI service providers to generate intelligent chatbot responses. The plugin requires you to configure API credentials for your selected provider. Local Brain mode sends no data to external services.

OpenAI

  • Service Purpose: Provides AI-powered responses through OpenAI’s GPT models and Assistants API
  • Data Sent: User queries, conversation history, and your configured assistant context
  • When Data is Sent: When a user submits a question that doesn’t match an existing FAQ
  • API Endpoints Used: https://api.openai.com/v1/chat/completions, https://api.openai.com/v1/threads, https://api.openai.com/v1/assistants
  • Terms of Service: https://openai.com/terms
  • Privacy Policy: https://openai.com/privacy

Claude (Anthropic)

  • Service Purpose: Provides AI-powered responses using Anthropic’s Claude models
  • Data Sent: User queries and conversation history
  • When Data is Sent: When a user submits a question that doesn’t match an existing FAQ
  • API Endpoints Used: https://api.anthropic.com/v1/messages
  • Terms of Service: https://www.anthropic.com/legal/consumer-terms
  • Privacy Policy: https://www.anthropic.com/legal/privacy

Google Gemini

  • Service Purpose: Provides AI-powered responses using Google’s Gemini models
  • Data Sent: User queries and conversation history
  • When Data is Sent: When a user submits a question that doesn’t match an existing FAQ
  • API Endpoints Used: https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent
  • Terms of Service: https://policies.google.com/terms
  • Privacy Policy: https://policies.google.com/privacy

OpenRouter

  • Service Purpose: Provides access to multiple AI models through a unified API
  • Data Sent: User queries, conversation history, and FAQ context
  • When Data is Sent: When a user submits a question that doesn’t match an existing FAQ
  • API Endpoints Used: https://openrouter.ai/api/v1/chat/completions
  • Terms of Service: https://openrouter.ai/terms
  • Privacy Policy: https://openrouter.ai/privacy

Hugging Face

  • Service Purpose: Provides access to open-source AI models
  • Data Sent: User queries and conversation history
  • When Data is Sent: When a user submits a question that doesn’t match an existing FAQ
  • API Endpoints Used: https://api-inference.huggingface.co/models/{model}
  • Terms of Service: https://huggingface.co/terms-of-service
  • Privacy Policy: https://huggingface.co/privacy
  1. Upload the plugin folder to /wp-content/plugins/sentient-ai
  2. Activate the plugin from the Plugins menu
  3. Go to Sentient AI Settings to configure your AI provider and API key
  4. Enable the chatbot and customize the welcome message
  5. Place [sentient_ai_chat] on any page, or use the floating widget
  1. Settings page — Provider configuration, API keys, widget settings, and feature toggles

    Settings page — Provider configuration, API keys, widget settings, and feature toggles

  2. Query Logs — Searchable conversation history with response types and FAQ linking

    Query Logs — Searchable conversation history with response types and FAQ linking

  3. Conversations — Session-based conversation viewer with message threading

    Conversations — Session-based conversation viewer with message threading

  4. Low Confidence Queries — AI answers below threshold with create-FAQ actions

    Low Confidence Queries — AI answers below threshold with create-FAQ actions

  5. Sentiment Analytics — Emotion distribution (happy, frustrated, confused) with time range filters

    Sentiment Analytics — Emotion distribution (happy, frustrated, confused) with time range filters

  6. Learning Dashboard — Topic clustering, trending topics, auto-FAQ suggestions, and low quality tracking

    Learning Dashboard — Topic clustering, trending topics, auto-FAQ suggestions, and low quality tracking

  7. WordPress Autopilot — Available commands, activity log, and site management stats

    WordPress Autopilot — Available commands, activity log, and site management stats

  8. Sentient Insights — Priority-ranked recommendations with action suggestions

    Sentient Insights — Priority-ranked recommendations with action suggestions

  9. Train Assistant — Content type selection, field configuration, and training data preview

    Train Assistant — Content type selection, field configuration, and training data preview

  10. Import FAQs — CSV upload with format instructions and tips

    Import FAQs — CSV upload with format instructions and tips

Does this work without an API key?

Yes! With Local Brain enabled, the chatbot answers FAQ questions locally without any API key. For AI-powered responses beyond FAQs, you’ll need an API key from one of the supported providers.

What makes this different from other chatbot plugins?

Everything. Sentient AI has:
– Local Brain (zero-cost local processing)
– WordPress Autopilot (site management through chat)
– Sentient Memory (continuous learning)
– Empathy Engine (emotion-aware responses)
– Glass Box (transparent confidence scoring)
No other chatbot plugin has all of these.

Does it work with WooCommerce?

Yes! The chatbot works alongside WooCommerce. You can train the AI on your product pages and answer customer questions instantly.

Can I use it without sending data to external APIs?

Yes! Enable Privacy Mode in settings. The chatbot will only use your local FAQ database and never send data to OpenAI, Claude, or any external service.

Does it slow down my website?

No. The chatbot loads asynchronously in the footer. Local Brain assets (Fuse.js + local-brain.js) are only loaded when enabled and total ~8KB.

How does Local Brain work?

Local Brain uses Fuse.js for fuzzy search across your FAQ database. When a user asks a question, it searches locally in the browser first. If it finds a good match, it returns the answer without any API call. Falls back to cloud AI for unmatched queries.

Can I customize the chatbot’s appearance?

Yes. You can change the welcome message, chat position (left/right), colors via CSS, and toggle confidence scores, source links, and sentiment indicators.

2.6.0

  • Security Hardening — Multiple vulnerability fixes and sanitization improvements
  • Fixed OpenAI Assistant ID leak in chat responses
  • Added output sanitization for WooCommerce product/order data
  • Escaped conversation history AJAX responses
  • Removed autopilot_data from frontend responses
  • Design Refresh — Modernized chatbot UI
  • Redesigned chat header, message bubbles, and input area
  • Moved all dynamic styles from JS inline to CSS variables
  • Improved placeholder text visibility and SVG icon rendering
  • Fixed send button icon width collapsing to 0
  • Bug Fixes
  • Fixed typingIndicator ReferenceError (used before declaration)
  • Fixed chat history not persisting locally for bot messages
  • Fixed clear_cache transient counting (only counted last query)
  • Fixed Logger::log_query not returning insert ID (confidence/sentiment never saved)
  • Fixed Autopilot approval flow (restored needs_approval response field)
  • Fixed elseif syntax error in JavaScript ( else if)
  • Reliability
  • Auto-create DB tables on init if missing (Logger, Conversation_Handler)
  • Added Autopilot test suite (25+ tests)
  • XSS prevention in source link rendering (.text() instead of .html())

2.4.0

  • WooCommerce Deep Integration — AI-powered product assistance
  • Product information lookup by name or SKU
  • Order status checking with item details
  • Product recommendations based on popularity
  • Cart info display in chat
  • WooCommerce statistics for admin
  • Performance improvements: FAQ query caching
  • Added Options_Cache helper for static option caching
  • Fixed FAQ matching N+1 query issue

2.3.0

  • Widget Branding & Theming — Full customization of chatbot appearance
  • 6 preset themes: Indigo, Ocean, Emerald, Rose, Amber, Slate
  • Custom primary color picker
  • Custom header color picker
  • Adjustable border radius (0-24px)
  • Live preview in admin settings
  • Dynamic CSS injection based on settings
  • Prompt Injection Protection — Security hardening against AI manipulation
  • 20+ injection pattern detection
  • Blocks instruction override attempts
  • Blocks system prompt extraction
  • Protects system prompts with boundary markers

2.2.0

  • Local Brain — Privacy-first local FAQ processing with fuzzy search
  • Fuse.js-powered fuzzy matching for instant FAQ answers
  • Zero API costs for FAQ-matched responses
  • Works offline — FAQ answers available without internet
  • Privacy Mode toggle — never send data to external AI services
  • Local/AI source badges on chat responses
  • Added local-brain.js and fuse.min.js assets

2.1.0

  • WordPress Autopilot — AI agent that manages your site through chat
  • 10 supported commands: updates, broken images, list/create posts, security, cache, stats, health, FAQs, logs
  • Intent classification with keyword pattern matching
  • Action approval system for destructive operations
  • Autopilot activity log for admin review

2.0.0

  • Sentient Memory — Continuous learning from every interaction
  • Automatic topic clustering from user queries
  • Thumbs up/down feedback tracking
  • Auto-FAQ generation for frequently asked questions
  • Learning Dashboard with topics, trending, low quality answers

1.4.0

  • Empathy Engine — Detects user emotion and adapts AI response tone
  • Real-time emotion detection (frustrated, confused, urgent, happy)
  • Dynamic system prompts based on user mood
  • Persistent frustration detection with auto-escalation

1.3.0

  • Glass Box Transparency — Confidence scoring and source attribution
  • Confidence badges (High/Medium/Low) on every response
  • Source links showing which pages/FAQs were used
  • Low confidence dashboard for admin review

1.2.0

  • Multi-turn conversation context
  • Server-side chat history persistence
  • Configurable context size (3-20 messages)

1.1.1

  • Security and performance hotfixes

1.1.0

  • Session-based chat history, TXT export, configurable position

1.0.0

  • Initial release
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