Smartcode Live Chat

Smartcode Live Chat puts a live chat widget on your WordPress site in minutes — no third-party accounts, no monthly SaaS fees, and no visitor data sent to servers you don’t control. Everything runs on your own hosting, in your own database.

When a visitor starts a chat, your agents are notified instantly. They accept the conversation from the WordPress admin bar or dashboard, reply in a real-time popup window, and the visitor sees responses as they’re typed.

For Visitors

• Clean, unobtrusive chat bubble — bottom-left or bottom-right
• Customizable welcome message and primary color to match your brand
• Real-time queue position (“You are next!” or “3 chats before you”)
• Typing indicator so visitors know the agent is responding
• Star rating at the end of every chat
• Transcript sent to their email on request
• Chat stays open as visitors browse between pages on your site
• Offline contact form when no agents are available

For Agents

• Toggle online/offline from the WordPress admin bar — available on any admin page and on the front end while logged in
• Accept the next waiting customer with one click
• Real-time chat popup window with typing indicator
• See the customer’s name, email, and how long they’ve been waiting
• View and search their own chat history, with ratings and transcripts

For Managers

• Live queue view with wait times
• Online agents dashboard
• Full chat history with filters by agent, date range, and rating
• Daily Report — chats per day, per-agent stats (chats handled, average first response time, average duration, abandoned chats)
• Chat Overview report for any date range — totals, completion rate, abandonment rate, and a star rating breakdown

Technical

• All data stored in your own WordPress database — zero external dependencies
• Works with any WordPress theme
• Translation-ready — ships with a Spanish (es_ES) translation
• Developer-friendly, with 25+ action and filter hooks for custom integrations (smartchat_customer_created, smartchat_chat_ended, smartchat_rating_saved, and more)

How It Works

1. Install and activate — you’re redirected to a setup guide automatically
2. Create users with the Chat Agent or Chat Manager role
3. Customize the welcome message, color, and widget position in Settings
4. Agents log in, click “Go Online” in the admin bar, and start accepting chats

That’s it — your visitors will see the chat bubble immediately.

Privacy & Data

Smartcode Live Chat stores visitor data (name, email, IP address, and chat messages) in your own WordPress database. No data is transmitted to the plugin author or any third party — you’re in full control.

If you use Smartcode Live Chat to collect personal data from EU visitors, make sure your privacy policy reflects this, as required by GDPR.

Privacy

Smartcode Live Chat stores chat information (visitor name, email, phone, IP address, and messages) in your own WordPress database so your staff can provide live chat support, review chat history, and send requested transcripts. This data is not shared with any third party.

1. Upload the smartcode-live-chat folder to the /wp-content/plugins/ directory, or install directly through the WordPress plugin screen
2. Activate the plugin through the Plugins screen
3. Follow the setup guide that appears automatically after activation
4. Assign the Chat Agent or Chat Manager role to your support staff
5. Go to Smart Chat → Settings to customize the widget

1. 

   Front end — Contact form when no agent is online

2. 

   Front end — Start a new chat conversation

3. 

   Front end — Shows user position in queue

4. 

   Front end — Active Chat Conversation

5. 

   Front end — Current chat has ended

6. 

   Agent dashboard — My Chats view with filters, sorting, and ratings

7. 

   Chat Queue — live queue with customer details and wait times

8. 

   Agents Status — Shows agent online/offline status

9. 

   Settings — color picker, messages, position, and page targeting

10. 

    Daily Report — per-agent stats for chats handled that day

11. 

    Chat History — all chats stats with date range and rating breakdown

12. 

    Chat Overview — aggregate stats for a date range, with rating breakdown

13. 

    Chat Transcript — Full details for a given chat

14. 

    Agent chat popup — real-time conversation window with typing indicator

1.0.0

• Initial release.