Discover, trust, install: FAIR 1.0 is here
Smartsupp – live chat, AI shopping assistant and chatbots
Version: 3.8.2
Description
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
Elevate Your Online Sales with Conversations!
We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites.
Why choose Smartsupp?
🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps.
🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging.
🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance.
📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention.
🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws.
What can Smartsupp do?
What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional.
Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation.
Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities.
Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around.
Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs.
Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard.
E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress.
Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket!
Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business!
What our users say about us?
“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”
—Oke Harms, Kickerkult.de
“One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.”
—Jan Kučera, ASKO – NÁBYTEK
“We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.”
—Jan Duchoň, AAA AUTO
Installation
Requires
WordPress 3.0 or higher, PHP at least 5.3.2
Installation instructions
- Begin by installing the Smartsupp plugin in your WordPress dashboard and ensure it is activated.
- Log in to your Smartsupp account or create a new one through the plugin settings.
- Voilà! Your Smartsupp chat is now visible on your website. Sign in to the Smartsupp dashboard, and you can start engaging in real-time conversations with your website visitors.
Screenshots
Stay always close to your e-shop customers.
Automate up to 80% of inquiries with Mira AI Shopping Assistant.
Collect leads with a chatbot and boost your e-shop sales
Manage multichannel live chat conversations on one dashboard.
Manage conversations on-the-go with the Smartsupp mobile app.
Faq
Smartsupp boosts online sales via impactful conversations. With Mira AI shopping assistant, lead generating chatbots, and live chat, we turn visitors into customers. Used by over 100,000 webshops, our tools integrate with Messenger and email, streamline lead campaigns, and provide AI-assisted customer interactions. Explore Smartsupp for free to see the difference!
Once you’ve set up an account, Smartsupp offers a free version of live chat, along with a trial period to explore our new Mira AI shopping assistant. After testing it out, it’s entirely up to you whether you upgrade to a paid plan. Our premium plans not only include advanced AI features but also provide detailed statistics to help you track customer satisfaction and agent performance. Choose the plan that fits your needs best!
If your website utilizes WordPress, integration is straightforward. Simply install our designated plugin and log into your Smartsupp account within the plugin settings. The integration will be handled automatically from there. The second option is a manual installation, please refer to our step-by-step tutorial.
You don’t need any technical skills or coding knowledge to set up your own AI shopping assistant. Mira AI is a simple plug-and-play solution designed for effortless integration. The best part? Getting it up and running takes less than 5 minutes. Mira AI gathers information either by scraping your website URL or using your product feed, allowing her to learn about your products and offer personalized shopping guidance and recommendations.
Certainly! For a live example, visit our website and interact with our chatbot. Additionally, for an in-depth understanding, we have a detailed tutorial available in our Help section.
Yes, we offer a mobile app to facilitate seamless conversation management on-the-go. It’s compatible with both Android and iOS devices.
For better insights into our features, visit the HELP center on our website. If you have further queries or can’t locate specific information, please reach out to us at support@smartsupp.com. We’re always eager to assist.
The Smartsupp dashboard is multilingual, offering support for: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, and Polski.
Reviews
Great
By 
great
I have been using this plugin for a long time, I can confidently say that it is the best, I am satisfied
Excelente
By 
Simplemente excelente este producto y muy útil.
RECOMIENDO
By 
He tenido la oportunidad de utilizar Smartsupp en mi negocio y no puedo estar más satisfecho con los resultados. Smartsupp se ha convertido en una herramienta esencial para mejorar nuestra comunicación con los clientes y elevar nuestro servicio al cliente a otro nivel. Aquí hay algunas razones por las que le doy una calificación de 5 estrellas:
Live Chat
By 
Best live chat for wordpress
Best Live chat
By 
Best Live chat i ever used
5 STARS CHAT
By 
I have tried different chat rooms and this one is the best.
Enhancing Customer Engagement: A Review of Smartsupp
By 
Smartsupp offers a comprehensive suite of tools encompassing live chat, chatbots, AI, and lead generation, making it a versatile solution for businesses aiming to enhance their customer engagement and conversion rates.
The live chat functionality enables real-time communication with website visitors, fostering instant interaction and support, which is vital for delivering excellent customer service. Smartsupp's chatbots utilize AI to automate responses, ensuring round-the-clock availability and efficiency in handling inquiries.
Moreover, its lead generation capabilities empower businesses to identify and capture potential customers, leveraging data insights to tailor interactions and nurture prospects effectively. The integration of AI enhances this process by analyzing user behavior and preferences, facilitating targeted engagement strategies.
Overall, Smartsupp presents a robust platform that seamlessly combines live chat, chatbots, AI, and lead generation, empowering businesses to optimize their online interactions, streamline customer support, and drive conversion growth.
superb app
By 
Smartsupp is an absolute game-changer for any WordPress website owner looking to enhance their customer support and engagement. I've been using Smartsupp for some time now, and I can't express enough how impressed I am with its features and ease of use.
Firstly, the fact that it's free is incredible. Despite being free, Smartsupp doesn't compromise on quality. The live chat functionality is seamless, allowing me to interact with my website visitors in real-time, providing instant support and guidance whenever they need it.
Integration with WordPress was a breeze. With just a few simple steps, I had Smartsupp up and running on my website, ready to connect with my audience. The customization options are extensive, allowing me to tailor the chat widget to match my website's branding effortlessly.
One of my favorite features is the visitor tracking. Being able to see who's browsing my website in real-time and initiate conversations based on their activity has been invaluable for converting leads into customers.
Furthermore, the analytics provided by Smartsupp have given me valuable insights into my website's performance and visitor behavior, allowing me to make data-driven decisions to improve user experience and ultimately increase conversions.
Overall, Smartsupp has exceeded my expectations in every aspect. It's intuitive, powerful, and, most importantly, it helps me provide exceptional customer support to my website visitors. I highly recommend Smartsupp to any WordPress website owner looking to take their customer engagement to the next level.
Best Chat Plugin
By 
I am really amazed by all the features packed on this plugin even at its free version.
SmartSupp It is a must have plugin for all business owner that wish to skyrocket their customer converse to the next level.
Very easy to signup and it is the most affordable out there.
I will highly recommend for anyone to try it and see for themselves.
Best site for your posts
By 
I really enjoy create post and article on WordPress. Its easy and offer many ways write, share my posts to my friends and followers 🙂
Changelog
3.8.2
- Fix: Deprecated: mb_strlen() error
3.8.1
- Fix: Remove deprecated plugin_url property creation
3.8
- Fix QIT tests (mainly security tests)
3.7
- Fix a possible CSRF security issue
3.6
- Fix translation strings
- Give us review notification
- No mkt consent
3.5
- New graphic design
- UI improvements
3.4
- Changes in readme
- improved country and language tracking during registration
- composer update
3.3
- Changes to create SmartSupp account process
3.2
- Fixed bug when SCRIPT tags are inserted into optional code text area
- Some minor text changes
3.1
- Fixed bug on some installations with WooCommerce
- Fixed bug with custom templates not showing styles
3.0
- Refactored plugin design
2.8
- Fixed some PHP warnings
2.7
- Updated dependencies
- Fixed problem with some non-ASCII letters used in strings
2.6
- PHP version check. At least PHP 5.3 is required during plugin activation.
- WordPress version check for at least version 3.1
- Removed some PHP warnings
2.5
- settings page changes
2.4
- version fix
2.3
- Some default parameters are not set
- Possibility to enter custom parameters for chat
2.2
- Some language changes
2.1
- fixed error in rendering
2.0
- Plugin is using now smartsupp/chat-code-generator (https://github.com/smartsupp/chat-code-generator)
0.1
- Inital version of the Plugin