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CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout

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CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout

by CRM Perks

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Description

Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork Desk in wordpress. Users can create new support tickets and reply to old tickets from wordpress. Learn more at crmperks.com

Supported Ticket Systems

Key Features

  • Display all tickets related to a user in table form.
  • You can use shortcode to display a ‘Create a Ticket’ form and all tickets related to a user.
  • You can prevent spams by enabling Google reCaptcha before submitting a ticket.
  • Displays user tickets and ‘Create a Ticket’ form in “my-account” section of WooCommerce.
  • Plugin works with WooCommerce and HelpScout. When viewing a ticket in helpScout, It displays all WooCommerce orders of that user in Help Scout.

Premium Version.

Following features are available in Premium version only.WordPress HelpDesk Integration Pro.

  • Phone Number field
  • File Attachments
  • Custom Fields
  • Ticket Tags
  1. Tickets Table.

    Tickets Table.

  2. Create Ticket.

    Create Ticket.

  3. View Ticket.

    View Ticket.

  4. Help Scout APP.

    Help Scout APP.

  5. Ticket System Settings.

    Ticket System Settings.

Where can I get support?

Our team provides free support at https://www.crmperks.com/contact-us/.

Zendesk Support for WordPress

  • Give users opportunity to view their tickets from Zendesk.
  • Display User’s old tickets from Zendesk in a table form. Users can view any ticket.
  • users can submit new tickets by submitting a simple form.

Helpscout WordPress Plugin

  • Allow users to view their helpscout tickets on your wordpress site.
  • Users can easily create new tickets with simple contact form.
  • Display User’s old tickets from HelpScout in a table form.

Freshdesk for WordPress

  • Easily connect your wordpress site to your freshdesk account.
  • show user’s old tickets in beautiful table with simple shortcode.
  • users can easily create a new ticket by submitting a simple form.

Website Help Desk Software

  • Show user’s tickets in your website.
  • You can use any ticketing system like zendesk, Freshdesk etc.
  • Users can reply to tickets from your website.

Help desk Software for WordPress

  • This Plugin adds helpdesk portal in your wordpress site.
  • Users can easily see old tickets and reply to any ticket.
  • Integrates with popular ticketing systems like Zendesk, Freshdesk etc.

Best Helpdesk Plugin for WordPress

  • This plugin provides wordpess sortcodes for displaying user tickets and creating new ticket form.
  • Supports many popular ticketing systems like zendesk.
  • Tickets attachments are also supported.

Great plugin, great support!

By Lucian Mihailescu (lucianmih) on September 15, 2024

This is a great plugin to integrate WordPress HelpDesk with different support systems like HelpScout, Zendesk etc. Beside the plugin itself, the CRM Perks support team helped many several time to setup and test some of their other plugins (Constant Contact integration, form entries etc.) Warmly recommended! Thank you!

Great plugin for Zendesk users!! Highly Recommanded!!

By Chang (mydongchanggeng007) on June 19, 2024

Great plugin for Zendesk users!! Highly Recommanded!!

It allows you to see all the previous communication history from each customer!!

Been looking for Native HelpScout Support!

By chijiokeokereke on March 12, 2024

My client wanted to developer a custom plugin but we were fortunate enough to find this one. I appreciate the support.

Just what we needed

By stevetushar on January 18, 2023

We were looking for better Freshdesk integration for our users and this was the solution.

Started off well

By deargeek on August 19, 2022

Stopped working, support unimpressive. Would rather delete this review but not an option.

Great support and great plugin

By mysteryislands on July 16, 2020

I'm using this plug-in to get Zendesk tickets to my WooCommerce my account pages. Styling is amazing, ticket creation works flawlessly and the support is amazing if you encounter any issues. They also patch issues in the plug-in very quickly, which is great!

Great discovery

By Daniele (dabesa) on September 10, 2019

I've been looking for a better HelpScout front-end for a long time. This plugin works great out of the box, and super fast!!

1.1.8

  • fixed “xss issue with tickets submission” issue.

1.1.7

  • fixed “xss issue with shortcode” issue.

1.1.6

  • fixed “xss issue with shortcode” issue.

1.1.5

  • fixed “helpscout empty ticket” issue.

1.1.4

  • added “disable new tickets” feature.

1.1.3

  • fixed ticket number issue.

1.1.2

  • fixed required ticket fields issue.

1.1.1

  • fixed freshdesk ticket issue.

1.1.0

  • fixed php8 issues.

1.0.9

  • removed helpscout drafts from threads list.

1.0.8

  • added ticket form class.

1.0.7

  • fixed empty shortcode issue.

1.0.6

  • fixed single ticket owner issue in freshdesk.

1.0.5

  • fixed multiple ticket owners issue in helpscout.

1.0.4

  • upgraded helpscout API to v2.

1.0.3

  • added close ticket checkbox for helpscout.

1.0.2

  • added filter for changing tickets table template.

1.0.1

  • Fixed table and forms styling.

1.0.0

  • Initial release.
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