Tiny Finch
Tiny Finch
Description
Add the Tiny Finch live chat widget to your website and engage with visitors directly from Slack, Telegram or WhatsApp.
A tiny chat widget with a big voice
Tiny Finch is a lightweight live chat widget that connects your website visitors directly to your preferred messaging app (Slack, Telegram or WhatsApp) — no new tools, logins, or learning curves. It’s fast, easy, and efficient.
When you install Tiny Finch, we set-up a dedicated channel in your messaging app. Messages from your website visitors land there instantly. Just reply in a thread, and your message is delivered straight back to the widget in real time.
- Works with the Slack/Telegram/WhatsApp free plan
- No need for a standalone mobile app — manage chats on the go on your already preferred app
- Add unlimited team members with no extra cost
- Add several profiles for your team to use Tiny Finch for different websites and purposes
What problem does Tiny Finch solve?
Live chat is one of the best ways to engage visitors, offer support, and close sales — but most solutions are expensive, bloated, or require learning new tools.
Tiny Finch keeps it simple:
* Installs instantly on your wordpress instance, thanks to this plugin
* No new app to install or learn to use — everything happens on your already preferred messaging app
* Affordable pricing with no limits on chats or users
* Multiple languages, helpdesk articles, full customization, and GDPR compliance included
Features at a glance
- Multiple profiles for different websites or use cases
- Auto-detects and responds in visitors’ preferred language
- Helpdesk articles shown right inside the widget
- JavaScript API and CSS for full customization
- Remove Tiny Finch branding on any paid plan
- Built and hosted in Europe — fully GDPR compliant
What to expect after installation
- Create your account on https://tinyfinch.chat
- Install, activate and configure the Tiny Finch WordPress plugin from your admin space
- Customize the widget to fully match your brand from the Tiny Finch dashboard
- Visitors message you from the widget
- You reply in a thread in your dedicated Slack channel / Telegram group chat / WhatsApp private chat — instantly and effortlessly
Why people love Tiny Finch
I wanted to have a LiveChat Widget on my website which i can control via my phone from anywhere without having to install another app or anything else, so using slack is perfect
— KohlMedia
I run a website with German and French audiences, and Tiny Finch makes it easy to communicate in both languages.
— alexchouraki
I absolutely love Tiny Finch! The tool is powerful and versatile, and the service was exceptional.
— jacqui38
Gem!
— TimTim
Need help or have questions?
We are here to help so don’t hesitate to chat with us using our own Tiny Finch widget or email us at contact@tinyfinch.chat
Try Tiny Finch free for a month — no credit card required. Cancel anytime.
Add it to your preferred messaging app and start chatting today!
Configuration
An account and an active subscription (trialing or paying) is necessary to use the Tiny Finch service.
First go to https://tinyfinch.chat to register.
- Go to the “Settings” menu and click on “TinyFinch Settings”.
- Enter your Tiny Finch “Team ID” and “Profile name” available in your Tiny Finch Dashboard.
- Save your changes.
The Tiny Finch chat widget now appears on your website.
External services
This plugin interacts with the API of the Tiny Finch service, first to display the chat widget corresponding to your customization, then to handle messages sent and received by your website visitors. These messages are then forwarded to the external integration you have opted for (Slack, Telegram or WhatsApp).
This service is provided by Tiny Finch, a software made by Prune: terms of use, privacy policy, legal notice.
Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.
Telegram is a trademark of Telegram FZ-LLC.
WhatsApp is a trademark of WhatsApp LLC, a Meta company.
Installation
Tiny Finch WordPress chat plugin installation:
- Log into your WordPress admin dashboard.
- Go to “Plugins” using the sidebar on the left.
- Click “Add New” and find “Tiny Finch” in the search bar
- Install the plugin and activate it.
An account and an active subscription (trialing or paying) is necessary to use the Tiny Finch service.
First go to https://tinyfinch.chat to register.
Screenshots
Messaged managed in a Slack thread
Messages delivered in the widget
Customization from the dashboard
Language selection
Helpdesk directly inside the widget
Faq
For WordPress, this plugin does the hard work of adding the right script tag on your website.
You’ll just need to configure two parameters:
* Your Team ID: visible in the Team section of your Tiny Finch dashboard
* A profile name: if you do not have created several profiles, it’s just the name “default”. Otherwise it is the name you have chosen for your specific customization visible in the Widget section of your Tiny Finch dashboard.
Yes! You can completely change the appearance of the chat bubble and the widget.
For example, you can modify the colors, font, size, and roundness. There are no limits; you can make the modifications you want easily!
We’ve written a blog article to explain it in detail.
You can check our pricing page. The goal of Tiny Finch is to keep a low price without having limits on the number of messages or the number of support operators.
No, Tiny Finch does not have a free plan.
However, you have access to a one-month free trial to thoroughly test the solution before committing.
We decided not to offer free plans like some of our competitors because they are often limited and only exist to convert you to paid plans. We aim to provide a frustration-free experience with an affordable plan without limitations.
You can receive as many messages as necessary.
Tiny Finch has no limit on the number of messages per month, so you don’t have to worry.
How team collaboration works depends on your chosen platform:
- Slack: Add team members to the #tinyfinch channel created by our bot. A Slack channel can hold up to 1000 people!
- Telegram: Add the Tiny Finch bot to a group to enable team collaboration.
- WhatsApp: Currently limited to one person. We recommend Slack or Telegram for team collaboration.
The pricing does not depend on how many members your team has, unlike some of our competitors.
No you do not need a credit card to start the one-month free trial of Tiny Finch.
But if you want to keep using Tiny Finch after the trial period, you will need to subscribe with your credit card.
Subscribe before the end of the trial period to avoid interruption. It will be debited at the end of the trial period anyway.
No, visitor messages are only sent to your connected platform (Slack, Telegram, or WhatsApp).
We follow the “keep it simple” principle by centralizing everything in the tools you already use every day.
Yes! You can test it yourself; messages take less than a second to be transmitted from your website to your chosen messaging app.
You can provide very efficient customer service with Tiny Finch!
Yes! Just use our URL whitelisting feature to choose exactly on which pages Tiny Finch will appear.
Reviews
Changelog
1.2
- Add compatibility with WordPress translate platform.
1.1
- Documentation update about new integrations support (Telegram and WhatsApp).
1.0
- Initial release of the Tiny Finch plugin.