Lime Connect (formerly Userlike) – WordPress Live Chat plugin

Lime Connect (formerly Userlike) is the leading all-in-one software for AI-based support automation, WhatsApp marketing and customer messaging in Germany. It offers a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and their favorite messaging apps such as WhatsApp, Facebook, Instagram, Telegram, Email, Threema and SMS.

The plugin is free, easy to implement and lets you chat with your website visitors within minutes.

AI-based customer messaging

Lime Connect is a all-in-one messaging platform that helps companies reach their customers throughout the entire customer journey. Lime Connect combines all relevant channels, including website chat, WhatsApp, Instagram, Facebook, Telegram, email, Threema, and SMS, into a single solution. This ensures that conversations remain seamless and context-based and can be continued at any time.

Our holistic AI platform for autonomous customer service management, Connect AI, is at the heart of Lime Connect.

Connect AI combines AI agents that operate autonomously, an intelligent co-pilot for service teams, and powerful agent actions. These features automate customer service, reduce costs, and drastically shorten response times.

AI agents understand complex customer issues, make independent decisions, and execute actions in connected systems, such as CRMs and shop systems, from order inquiries to complaint processes. Up to 70% of all inquiries can be processed completely automatically.

At the same time, the co-pilot helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information.

You can also connect external chatbot providers to Lime Connect via the chatbot API.

Why Lime Connect?

Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.

Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect.

Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.

Features

• Message Center as central hub for all your customer chats from different channels
• Website Messenger that can be fully customized to your web design
• Canned messages (chat macros) for common questions and scenarios to increase service efficiency
• Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems
• WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty
• Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS
• Share and receive various types of media, like images, videos, files and voice messages
• Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
• Live translation to chat seamlessly with international customers
• Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
• Chatbot API to connect existing chatbots to Lime Connect
• Analytics to measure live chat performance and service quality
• Server and hosting in Germany
• GDPR-compliant, including dedicated data privacy features
• Integrations with business tools like Pipedrive and Slack, Mailchimp and more

Pricing

The Lime Connect chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Lime Connect’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team.
Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team.

Case studies

Learn more about how Hermes, Toyota and Titus are working with Lime Connect to generate more leads, reduce service costs and build long-term customer relationships.

1. Log in to your WordPress admin, then click on “Add New” under the “Plugins” menu.
2. Search for the Lime Connect plugin, install it, and activate it.
3. Go to “Settings” and paste in your Lime Connect Widget Secret. You’ll find your Widget Secret in the Lime Connect Dashboard – in the “Install” tab click on “Javascript widget code”.
4. Remember to save your settings…
5. Congratulations! The Lime Connect Chat Widget is now visible on your WordPress site and you can start chatting! 🚀

Note: You will need a Lime Connect account:
Create one for free here.

1. 

   Bring modern messaging to your website

2. 

   Support customers on their preferred channel

3. 

   Your shared messaging inbox

4. 

   Easily switch from video to chat

5. 

   Built and hosted in Germany

6. 

   Embrace the future of AI customer support

7. 

   Mobile app: stay connected on the go

2.5

• Connect AI launch: updated texts and graphics

2.4

• Rebranding Userlike -> Lime Connect: updated texts and graphics

2.3

• Fix potential XSS within admin page

2.2

• Update tested version and readme

2.1

• Update Support Widget
• Add async parameter to all script tags

2.0.3

• Update youtube video

2.0.2

• Update readme, increase supported WordPress version
• Bump plugin version

2.0.1

• Update readme
• Add additional icons

2.0

• Update readme and banner
• Update script tag with async parameter to execute asynchronously with the rest of the page

1.9

• Update tested version and readme

1.8

• Make all methods public static

1.7

• Update wording

1.6

• Update readme

1.5

• Fix link

1.4

• Add direct link to Widget Secret and update readme.txt

1.3

• Changed API host

1.2

• Updated for new Lime Connect API (you’ll only need your secret now)
• Removed dependency on cURL support

1.1

• has been left out due to distribution issues

1.0

• First release