WM Support Assistant

by Witte Marketing

Description

WM Support Assistant adds a searchable FAQ knowledge base and self-service support system to WordPress.

Create structured frequently asked questions, help visitors find relevant answers and provide an integrated contact form when no suitable answer is available. Use the floating Support Assistant across your website or publish the same FAQ content as a standalone help center using a shortcode.

Important: This is not an AI chatbot

WM Support Assistant is not a generative AI chatbot and does not generate answers automatically.

Visitors search the FAQ content you define in WordPress, and the plugin displays matching answers from your own knowledge base. This keeps your support content predictable and under your control.

No external chatbot or hosted support platform is required for the core FAQ functionality. Your FAQs, settings and support content remain under your control within WordPress.

Searchable FAQ Knowledge Base

Create and organize FAQs directly in WordPress using dedicated categories and tags. Additional search keywords and synonyms can be assigned to individual FAQs to improve the quality of search results.

The weighted search system can consider titles, content, categories, tags and additional keywords when determining relevant answers.

This gives you a predictable support experience based on content you have created and approved yourself.

Floating Support Assistant

The responsive Support Assistant can be displayed across your website and allows visitors to search your knowledge base without leaving the current page.

Selected FAQs can also be marked as instant answers and displayed directly when the Support Assistant is opened.

Features include:

Weighted FAQ search
Instant answers
Related questions
Progressive “Show more” loading
Helpful / not helpful feedback
Integrated contact form fallback
Responsive visibility settings
Configurable colors and dimensions
Editable frontend texts and labels

Standalone FAQ and Help Center

Use the following shortcode to create a dedicated FAQ or help-center page:

[wmsa_support_assistant]

The standalone view can include:

FAQ search
Category filters
FAQ counts
Accordion answers
Optional helpful / not helpful voting

The same FAQ content can therefore be used both inside the floating Support Assistant and on a dedicated support or help-center page.

Contact Form Fallback

If visitors cannot find a suitable answer, they can use the integrated contact form instead of leaving the support flow.

Messages are sent using the standard WordPress wp_mail() function. The form also includes built-in measures to reduce automated spam submissions.

FAQ Management

Frequently used support content can be managed directly from the WordPress administration area.

Included management features:

FAQ categories and tags
Search keywords and synonyms
Instant-answer selection
FAQ duplication
JSON import and export
Import and export of plugin settings

Usage and Liability Notices

Optional informational notices can be displayed below the Support Assistant search and on the standalone FAQ page.

Links can be placed directly inside the notice text using the [link]...[/link] placeholder. Font size and text color can also be configured.

The plugin additionally includes a generator for creating a draft sample page for operator-specific usage or liability information. Generated sample texts are intended as a starting point only and include reminders that legal content should be reviewed and adapted by the website operator where necessary.

Privacy and External Services

WM Support Assistant does not require a generative AI service, external chatbot or hosted support platform for its core FAQ and search functionality.

FAQ content and plugin settings are managed within your WordPress installation.

The optional “Notices & Offers” feature connects to wm-plugins.de to retrieve occasional information about new WM Plugins, promotions and special offers.

The feature is disabled by default and no request is made until an administrator explicitly enables it in the WM Plugins admin hub. It can be disabled again at any time. No list of installed plugins is sent to the service.

Service: https://wm-plugins.de/
Privacy policy: https://wm-plugins.de/datenschutz/

Documentation

Detailed setup and usage information is available in the official documentation:

Documentation

WM Support Assistant PRO

The free version of WM Support Assistant can be used independently. An optional PRO add-on is available for advanced support workflows, including contextual FAQ rules, support analytics, stored support requests, content monitoring, proactive help and additional customization options.

View all PRO features

Shortcodes

[wmsa_support_assistant]

Displays the standalone FAQ and help-center view.

Installation

Upload the plugin ZIP via Plugins > Add New > Upload Plugin, or install it through the WordPress Plugin Directory.
Activate WM Support Assistant.
Add your FAQs under WM Support Assistant.
Organize FAQs using categories, tags, keywords and synonyms as needed.
Mark selected FAQs as instant answers if desired.
Configure the floating Support Assistant under WM Support Assistant > Settings.
Add [wmsa_support_assistant] to a page if you want a standalone FAQ or help center.

Screenshots

Manage FAQs in WordPress with categories, tags, feedback, view counts and custom ordering.
Configure the floating Support Assistant, including its behavior, saved widget state and the number of displayed FAQs.
Customize frontend texts and labels for the knowledge base, search and article feedback.
Floating Support Assistant with instant answers, FAQ previews, search and an optional usage notice.
Integrated contact form as a fallback when visitors need further assistance.

Faq

Is WM Support Assistant an AI chatbot?

No. WM Support Assistant is not a generative AI chatbot and does not automatically create or invent answers.

The plugin searches the FAQ content you create in WordPress and displays matching entries from your own knowledge base. This keeps the support content predictable and under your control.

Does WM Support Assistant require an external chatbot service?

No. The core FAQ, search and Support Assistant functionality works without a hosted chatbot or external support platform.

Where do the answers come from?

Answers come from the FAQs you create and manage in WordPress. You can organize them with categories and tags and add additional keywords or synonyms to improve search results.

How does the FAQ search work?

WM Support Assistant uses a weighted search system that can consider FAQ titles, content, categories, tags and additional search keywords when determining relevant results.

Can I show frequently used answers immediately?

Yes. Individual FAQs can be marked as instant answers and displayed directly when the floating Support Assistant is opened.

What happens if a visitor cannot find an answer?

Visitors can use the integrated contact form as a fallback. Messages are sent using the standard WordPress wp_mail() function.

Can I create a separate FAQ or help-center page?

Yes. Add the following shortcode to any page:

[wmsa_support_assistant]

The standalone view can include search, category filters, FAQ counts, accordion answers and optional feedback voting.

Can I use the same FAQs in the floating assistant and on a help-center page?

Yes. Both views use the same FAQ content managed in WordPress, so you do not need to maintain two separate knowledge bases.

Can I customize the appearance and texts?

Yes. The plugin includes settings for colors, dimensions, responsive visibility and editable frontend texts and labels.

Can I import or export my FAQs and settings?

Yes. WM Support Assistant includes JSON import and export for FAQ content as well as import and export options for plugin settings.

Reviews

Changelog

1.0.5

Fixes an HPOS order-number lookup performance issue and prevents the shared WM Admin Framework from overwriting existing admin menu entries.

1.0.4

Added the shared WM Admin Framework with a central WM Plugins overview and grouped plugin navigation.
Added one-time onboarding for new and existing installations.
Added optional Notices & Offers with explicit opt-in, local caching and dismissible campaign notices.
Added shared registration support for future WM plugins.

1.0.3

Improved FAQ result card layout compatibility with themes that apply global layout styles.

1.0.2

Added discreet PRO information banners to selected administration screens.
Added links to the WM Support Assistant documentation and the optional PRO feature overview.

1.0.1

Improved the default FAQ fallback so all published FAQs can be loaded when no specific FAQ selection is configured.

1.0.0

First official release of WM Support Assistant.
Added searchable FAQs with categories, tags, keywords and synonyms.
Added floating Support Assistant with instant answers, related questions and progressive result loading.
Added helpful / not helpful feedback.
Added integrated contact form fallback.
Added standalone FAQ and help-center shortcode with search, filters and accordion answers.
Added configurable frontend design, responsive visibility and editable texts.
Added FAQ duplication plus JSON import and export for FAQs and plugin settings.
Added optional usage/liability notices with inline [link]...[/link] placement and typography controls.
Added draft sample-page generator for operator-specific usage or liability information.
Added System area with support report and import/export tools.